Customer Service Front Office
Resume:
Charlotte Moore
Oceanside, California, 92056
*********.*.*****@****-****.***
Skills
Proficient on PC
Command of Microsoft Office Suite
Experienced with data entry
Exceptional efficiency and organizational skills
Knowledgeable in medical terminology
Customer service oriented
Education
Certified Nursing Assistant
Ranch Encinitas Health Care, 1995
Encinitas, California
Composite Health Care System
Administrative Data System
Naval Hospital Camp Pendleton, 1994
Camp Pendleton, California
Work History
Laborer, Retail Warehouse August, 2013 - Present
MCCS, Camp Pendleton, California
Maintain orderly and accurate records of items entered into Trouble Freight
Receive merchandise into store inventory
Responsible for concise and informative communication with MCCS Headquarters
Work with others to problem solve and insure the root of any merchandise problems are correctly addressed
Cashier,The Vineyard and Country Store June, 2011 - August 2014
MCCS, Camp Pendleton, California
Provided customer service to the patrons of the Marine Corps Country Store
Performed cashier duties, including opening and closing
Processed incoming and outgoing inventory
Accurately handled cash
Baker, Home Town Buffet September, 2010 - April, 2011
Oceanside, California
Followed recipes to prepare cakes, pies, pastries, and muffins
Responsible for the operation of electric mixers and ovens
Maintained and enforced health and safety regulations
Access Management Representative/ER Registration, Tri-City Medical Center February, 2008 - December, 2009
Oceanside, California
Received and registered incoming patients in the computer system
Verified insurance eligibility and co-pay information
Transacted co-pay and insurance payments
Assisted nurses and doctors with patient information and eligibility
Front office duties, such as welcoming patients, answering telephones, etc.
Medical Clerk, Naval Hospital Camp Pendleton June, 2006 - January, 2008
Camp Pendleton, California
Front office duties
Scheduled appointments via CHCS and ADS systems
Responded to inquiries
Processed coding sheets with ICD9 billing and insurance system
Attended to patients’ medical treatment records
Unit Secretary/Administrative Assistant, Scripps Encinitas Hospital July, 2002 – December, 2006
Encinitas, California
Front office duties
Entered doctor’s orders into computer
Scheduled testing in computer system
Assisted case managers, therapists, and doctors with in-patient care
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