Customer Service Sales

***** ***** ****** *******, ** ***** [***]***-**** Email: ***********@*****.***

Objective: To be employed by a Company with growth and advancement opportunities.

Professional Experience:

**/**-11/13 Captek Softgels International –Shift Lead Quality Assurance -Cerritos, CA

Duties but not limited to Monitor the Manufacturing Activities of soft gel products [food supplements]. Enforce Current Good Manufacturing Practices on safety and Quality Assurance on each batch of product encapsulation. Report and Coordinate quality issues to upper management, address major observations on shift operation. Maintain MSDS data base, [Manufacturing Safety Data Sheet] update and follow up on Customer Service Department sample request. Review production Batch Record and Participate in maintaining the sample storage area.

05/07-04/12 Grand View Video Sales, Rental & Distributions [Family Owned Operation] Store Manager Los Angeles, CA. Promote sales and rental programs to the general public. Provide new release

Video content products to independent retailers. Conduct and prepare sales, income forecasting, budgeting, sales tax payment, payroll, accounts payable, receivables and banking.

04/02-04/07 Loan Networks-Office Supervisor [Real Estate and Finance Company] - Fremont, CA

Responsible for Accounts Payable, Accounts Receivables and Payroll. Help the office operation by interacting with potential and existing costumer. Provide assistance in document loan processing, employment and banking verifications, coordinate with underwriter and Sales Agents on Loan status. Help on loan submission, schedule clients for signing and recording title.

10/96-04/02 Creative Hospitality- Accounting Manager [work with Pacific Plaza Hotels Management,

Oakland-Waterfront Plaza Hotel-Oakland, Park Plaza Hotel-Oakland, Hotel Durant-Berkeley CA]-

Participate in the management operations of 3 hotels and 3 high volume restaurants, Responsible for General Cashier, Accounts Receivables, Accounts Payables, Payroll, State and Federal Taxes, Income and Expense forecasting. Produce daily income and deposit reports, Conduct audit semi monthly on payroll, monthly, quarterly, End of the year inventories. Help reduce food, beverage and labor cost. Provide support in the Human Resources including Sales and Marketing Department, Restaurant Staff, Banquets, Front Office Operation, Front Desk, Night Auditor, Bell Staff, Shuttle Drivers, Reservations, Receptionist, Phone Operator, Security, Maintenance & Housekeeping coordination.

Special Skills:

Competent with Microsoft Office-Excel, Word, Access, PowerPoint, QuickBooks, ADP, ACC/Pac, Auto Clerk.

Completed training in customer service on dealing with difficult people.

Education:

1997-2000 Associate in Arts-Liberal Arts, Ohlone College-Fremont California

1993-1994 Principles of Real Estates, Metropolitan College Institute-Fremont, California

1984-1986 Diploma in Bookkeeping and Accounting, National College of Business and Arts.

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