Customer Service Manager
Resume:
Melvin Joseph Gitler
***** ***** ****** *** **** Raton, Florida 33432 201-***-**** *************@*****.***
TOP PERFORMING & RESULTS-DRIVEN LEADER
Target: Facilities Management / Executive Hospitality
High-achieving and qualified management professional with 20+ years of broad and rich experience, including: facilities/operations management, process improvement, utilities management, human resources, building maintenance, real estate development, property management and contract negotiation. Valued team player with a track record of consistently meeting or exceeding company goals and customer expectations. Strong interpersonal skills, proficient in fostering positive professional relationships and communicating effectively at all levels. Seeking to utilize experience and exceptional work ethic in an organization that values dedication and bottom-line results.
KEY SKILLS & EXPERTISE
Facilities Management
Driving Operational Efficiency
Communication & Presentations
Leadership & Team Development
Client Relationship Management
Creative Problem Resolution
Collaboration & Team Building
Client/ Staff Education & Training
Process Improvement
Organization & Prioritization
Analysis & Critical-Thinking
Strategic Planning
EXPERIENCE & RESULTS
HOME DEPOT, MET Program 2013-Present
Team / Facility Manager
§Leverage talents and expertise to work closely with store associates, merchandise planners and merchants to achieve program goals and objectives.
§Review BSR Daily sheets to provide feedback regarding changes and modifications for improvement.
§Report all problems with mechanical systems and repair and administer any and all aspects of the store to maintain appearance at 100% of standard operating procedures.
§Promptly perform repairs to optimize customer and staff safety.
§Interact with vendors on a daily basis and foster positive professional relationships.
§Perform various key tasks, such as budgeting, procurement, inventory control, contract management, and document preparation.
§Investigate availability and suitability of options for new premises and plan for future development in alignment with strategic business objectives and to support company goals.
§Calculate and compare costs for required goods and services to achieve maximum value.
Key Achievements:
§Established all aspects of new office from initial startup to completion, including: building and grounds maintenance, cleaning, catering/vending, health and safety, security, utilities, communications infrastructure and space management.
§Effectively manage and lead change initiatives to ensure minimum disruption of core activities.
HOMES NOW LA, LLC 1995-2012
AAA Property Development / Facilities Management
§Operated 1000 apartments in Arizona from design to completed construction; managed all aspects of facility and supervised 35 employees.
§Brought outside projects in house to save costs while teaching our staff new skills
§Worked with management on various projects to improve facility
§Budgeted items to make apartments more tenable to people
§Followed all state regulations on renting
§Excellent customer service
§Reviewed insurance programs and how they effect the operation
§Reviewed rents against competition and work out future rents
§100% accounting capable for income statements and expense reports
§Remodeling apartments in house to save money
§Team building
§Created, scheduled and maintained programs to enhance profitability
§Assisted Louisiana in the rebuilding process by constructing and selling nearly 500 homes along with construction of 1,000 apartment buildings; oversaw a crew of nearly 250.
§Oversaw site cleaning, maintenance, customer service, and reporting. Also performed budgeting and rent collection.
§Collaborated with numerous non-profit organizations in Louisiana during the rebuilding process.
§Offered expertise in construction and consultation to assist agencies in rebuilding.
§Employed knowledge in mechanical heating, cooling, plumbing, and electrical requirements. Drove efficiency and effectiveness of daily operation.
§Performed broad based administrative tasks, such as collecting rents, accounts payable, managing contractor relationships, and accounting.
§Created on Peachtree Accounting Software monthly income statements
Key Achievements:
§Successfully managed annual budget of over $150MM.
§Drove sales increases by gaining product knowledge and training staff.
HERBERT’S BILLIARDS CLUB 1990-2011
Four million dollar sports bar in New Jersey considered by many to be the finest upscale sports bar in Greater New Jersey and New York area; closed in 2011.
Co-Owner / Vice President / General Manager
§Increased operational efficiency through cost control, sales growth, inventory management, and product ordering (liquor, food, maintenance supplies).
§Provided effective leadership, including employee training, accounting (produced income statements and balance sheets).
§Conducted spot inventories on food items, liquor and non-restaurant bar items. Verified usage and spillage to ensure compliance with company policies.
§Utilized Peachtree Accounting Software to process payroll.
§Handled all front of the house movement using Dolphin Computer Network software.
Key Achievements:
§Served as President of the New Jersey License Beverage Association. Cultivated donors and sponsors to absorb costs of the association and to assist in the implementation of various non-profit events.
§Achieved status of Top Performer in the history of the Association based on fundraising results.
§Collaborated with high-profile companies, such as Coors and Budweiser.
§Served as Vice President of ABL (American Beverage Licensees).
§Acknowledged as General Manager / Employee of the Year.
EDUCATION & TRAINING
Bachelor of Science in Engineering, University of Arizona
Paralegal Degree, Blackstone School of Law (FAR Specialization)
24-Hour Security Training
COMPUTER PROFICIENCIES
Peachtree Accounting and QuickBooks, Microsoft Works, Word and Excel
Federal Government Travel Manager Program
Gelco Travel Program
RECREATION
Golf
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