Customer Service Sales
Resume:
Tatiyanna Horn
Phone Number:
Overview
I am a responsible hardworking individual with many attributes and different skill sets. I have experience at handling fast pace environments; I have wonderful people skills and I am a great team player. I can handle challenges and I am dedicated to my job and what it consist of. I have had different professions and that has widened my skill set and increased my customer service ability.
Core strengths
• Listening Skills
• Excellent Communication skills
• Quick Learner
• Courteous demeanor
• Energetic work attitude
• Top sales performer
• Customer services
• Adaptability
• Typing
• Writing
• Professional Speaking
• Telephone Skills
Work Experience:
Fresenius Medical Care (Collections): 01/2015-12/2015
Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintain assigned accounts, customer calls, account adjustments, small balance write offs, accounts and receivables. Working 50 or more claims a day, also sending appeals and disputes for payment. Verifying insurance with social workers and/or patients. Requesting of authorizations as well as vendorization for clinics, use of EOBs for explanation of payments, and becoming knowledgeable of my payers such as commercial insurance companies.
Centene (NurseWise): 07/2014-01/2015
Customer Care Professional: Consist of working with Medicare and Medicaid, verifying and updating information, setting appointments with doctors and/or obgyns, and documenting medical/healthcare history, speaking with patients about their health insurance and health concerns, assisting patients with filling prescriptions, and handling crisis calls that may result to a patient needing to speak with a nurse.
Advanced Temporaries: 09/2013-06/2014
Office Assistant: Duties consist of basic data entry, answering phones, employment verifications, organizing orientations, background checks, filing of employees work history, and recruitment for job opportunities.
Accomplishments
• Earned the highest merit for customer satisfaction.
• I became responsible for handling customer account inquires, accurately providing information to insure resolutions. I handled services complaints and insured customer satisfaction.
• I received Positive feedback from customers and build great rapport with them, bring in consistent business.
• Constantly generated additional revenue through skilled sales techniques.
Educational Background
Robert E Lee
Received my High School Diploma
Year of 2012
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