Customer Service Sales
Resume:
Shelly Estrada
Houston, TX *7095
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EXPERIENCE
MMP Marketing Solutions, H ouston Tx A dmin
January 2013 - PRESENT
Responsible for Customer retention.
In charge of Customer Service.
Responsible for expediting customer loans.
Worked in a fast-paced call center environment to make outbound retention calls to existing customers of the company. Direct leads to the manager of the company.
Provide excellent customer services and ensure customer satisfaction. Effectively communicate with customers through the phone and in person.
Macys, H ouston Tx Sales Associate
March 2013 - December 2013
Assisted in floor moves, merchandising, display maintenance and housekeeping.
Assisted in processing and replenishing merchandise and monitoring floor stock.
Aided customers in locating desired merchandise.
Ensured customer requests are communicated properly to management. Assisted in completing price changes within the department. Participated in year-end inventory cycle counts.
Assisted customer satisfaction and ringing up sales at registers and bagging merchandise.
Pivotal Fitness, C harleston D ay Care
May 2015- December 2015
Supervise and monitor the safety of the children.
Change the diapers of infants and toddlers.
Conducts all activities in a positive and professional manner. SKILLS
Learns material quickly.
Ability to work in a fast paced
environment.
Capable problem solver.
Time and project
management.
Mastery of Microsoft office
programs (Word, Excel,
PowerPoint)
Good organizational skills.
Accuracy and pay attention to
details.
Self-motivated, initiative,
high level of energy.
Tolerant and flexible to
different situations.
Strong Verbal communication
skills in both English and
Spanish.
LANGUAGES
Fluent in English.
Fluent in Spanish.
Follows all Kid’s Club policies and procedures.
Administer first aid to children in accordance with company policy. Patience in dealing with children and customers.
Energetic and Friendly.
Cardiopulmonary Resuscitation (CPR) from an approved organization. EDUCATION
Houston Community College, H ouston Tx Business
Lonestar College, H ouston Tx Business
Current GPA is 3.53
Business degree anticipated May 2018.
Contact this candidate