Customer Service Representative

***** ******* ****

Humble, TX *****

Twanna G. Smith

***********@*****.***

Cell: 832-***-****

Seeking to obtain a general office position within the Customer Service or Inbound I Outbound Call Center industry that will allow me to utilize my experience in telemarketing, communications, typing, dispatching, data entry.

Customer Service

Complaint Handling & Resolution

Retail

Areas of Expertise

Customer Satisfaction Enhancement

Front-End

Sales

Microsoft Word Microsoft Excel QuickBooks

Professional Experience

NCO Group Humble, TX 2/2009 to 2/2010

Customer Service Representative I Sales

Assigned to Best Buy (Geek Squad) Inbound Customer Service and Technical Support. Responsibilities included computer 1 electronic technical support, scheduling Technician appointments for Home I Business service calls, Complaint resolution.

Interactive Response Technology. -Houston, TX

Customer Service Representative

2/2010 to 12/2011

Assigned to the AT&T Roadside Assistance Account. Duties included accepting Emergency Inbound calls for motorists involved in accidents, disabled vehicles, tire changes, fuel requests and dispatching the appropriate Roadside Assistance company.

Asurion. - Houston, TX

Customer Service Representative

1/2012 to 5/2012

Inbound Call Center Customer Service Representative for T-Mobile. Assigned tasks included management of insurance claims and insurance policy initiation.

Aon Hewitt –Houston, TX

Customer service Representative/

08/2012 to 02/2013

Inbound call center filing 2013 insurance enrollments for at&t 2013 benefits packages.

GROUP 1 AUTOMOTIVE-HOUSTON, TX

Customer Service Representative 9/2013 to 6/2014

Inbound call center scheduling maintenance on vehicles for major dealerships.

RANDSTAD-HOUSTON,TX 7/2014 to 12/2014

Inbound call center, Dependent verificaton for 2015

U.S.Security Associates 12/2014 to Present

Patroling, Observe and report security issues

Education and Training

ITT Technical Institute - Houston, TX

Computer Information and Networking Technology Major

8/2008 8/2011

Humble High School - Humble, TX

College Preparatory

9/2004 - 5/2008

Training: Completed numerous courses and seminars in customer service, sales strategies, desktop publishing, BCI, time management, leadership, and performance assessment.

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