Engineer Customer Service

Shiu-Lun (Jerry) Hsieh

**** ***** ****, **********, ** 60565 630-***-**** *********@*****.***

CAREER SUMMARY

Software engineer in wireless telecom and IP industries with 17 years experience of software development, software testing (QA), and lab network integration

SKILLS and BACKGROUND

● 10+ years in manual and automation

testing and QA

● Strong Object-Oriented coding & design

capability

● Experience in Python, JavaScript, SQL, C,

C++, C#, Java, TCL

● Familiar with CISCO IP routing and

switching

● Knowledge of Selenium WebDriver

● Knowledge of IP (IPv4 and IPv6)

● Familiar with Unix/Linux, Windows,

Microsoft Office

● Knowledge of SIP, SS7, ISUP protocols

● Excellent problem-solving skills

● Software development Methodology

● Refined system debugging skills

● Various wireless mobile QA/Testing tools

● Strong data analysis & evaluation skills

● System & Network upgrades/maintenance

● Knowledge of CDMA/EVDO, IMS, LTE

network elements and topologies

● Familiar with database design, backup,

and retrieval process

WORK HISTORY

Network Level Automation Test Engineer and System Performance Analyst

Alcatel-Lucent and HCL contractor at ALU 11/2013 – 01/2016

Executed network level call processing and OA&M automation tests for CDMA/EVDO wireless network system to ensure the system functionalities are intact.

Performed automation regression testing for unattended batch execution when new software update is available.

Maintained (update/modify) automation test scripts and lab configuration resource data for automation testing.

Maintained and upgraded automation test platform - IOTA (Integrated Object-Oriented Test Automation) system.

Created automation test plans, documented and updated automation test results in test management system.

Executed system CDMA/EVDO performance load run to ensure the high capacity call load can be maintained consistently during the system performance load run process.

Achieved a comprehensive in-depth system performance analysis and evaluation to create system stability index for each system performance load run.

Provided KPIs (Key Performance Indicator) info and performance metrics analysis and evaluation for customer service team.

Created test plan and test cases for system load run in each new SW release.

CDMA/EVDO/LTE Lab Integration and Support Engineer

Alcatel-Lucent 07/2009 - 11/2013

Performed lab software update when new software load became available.

Upgraded and maintained software testing tools on lab user devices.

Tier 1 lab support to fix lab issues on network, cells, APs, RNCs, ECP, and OMP etc.

Tier 4 customer support for eNodeB OA&M issues.

Managed lab user area and replaced/repaired faulty device to ensure the lab is operational at all time.

Implemented lab network and system integration for new functionalities and components.

Verified the network functionalities for new integrated lab components to ensure requirements were met.

System and Feature Test Engineer

Lucent Technologies/Alcatel-Lucent 07/2000 - 07/2009

Performed CDMA/EVDO wireless system end-to-end test execution to ensure the integrity and consistency of system functionalities.

Performed manual and automation call processing and OA&M testing to ensure software quality assurance for the new features.

Performed manual and automation regression test execution to ensure the functionalities of the existing products are still intact.

Used variety of testing tools to trace different scenarios of call flows and verify different types of service measurements.

Analyzed and evaluated test results and provided R&D (development) team test data for new functionalities.

Created test plans and test cases for new feature tests and regression test.

Led the test team to work with system engineers and developers to ensure all requirements and possible configurations covered in the test plans.

Excelled in finding, documenting, and reporting bugs, errors and issues.

Recognized for good problem-solving skills by developers and system engineers.

Software Developer

ConferWeb Inc. 01/2000 - 06/2000

Designed and developed web and internet applications for medical administration system.

Software Developer

Lucent Technologies 09/1997 - 12/1999

Developed, designed, and tested (white-box testing) call processing software on 5ESS Packet Switch for Japan and China GSM projects.

EDUCATION

North Central College, Naperville, IL

Master of Science - Major: Computer Science

Bachelor of Science - Major: Computer Science, minor: Mathematics

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