Customer Service Sales

Objective

To obtain a full time position with an organization where I can apply my strong communication and excellent customer service skills to the benefit of the organization

Education

Accounts and Finance, MDC College Completed

High School Diploma Completed

Work Experiences

Brand Ambassador Apr 14 -Dec 2015

Worked for Premium Retail Sales group as a Program Manager

Promoted Google merchandise displayed appropriately in Best Buy

Conducted surveys to increase the sales of Google products

Organized trainings and orientations for store staff

Managed brand awareness of Google products through interaction with consumers

Account Executive Nov 11 –Mar 2014

Worked for Shaw cables systems promoting cable, internet and phone

Worked in the Westmount call centre as a product specialist

Provided high quality customer service to sustain customer base and acquire new business

Maintained and updated customers data base in the CBR for updates

Consistently attained over 100% of all monthly sales goals

Constantly been in the top sales bracket

Contracted Sales Associate Jan 10 -Oct 2011

Worked as a contracted sales associate for Mosaic Sales Solution

Worked in Best Buy and Future shop promoting and selling apple products

Helped customers with questions regarding Apple products

Exceeded daily quotas for number of sales of Apple products

Awarded sales person of the month for three consecutive months

Safety officer May 08- Dec 2009

Worked as a Safety officer at Shell refinery and EPCOR Plants

Maintained safety of confined space workers in shell refineries

Completed on-site hazard assessments and preparation of scaffoldings

Developed control procedures of possible hazards at workplace

Maintained all safety procedures and norms efficiently

Internet Technical Support Agent Jan 06 - Apr 2008

Provided technical support to Comcast customers in Convergys Call center

Promoted Comcast packages to existent and new customers

Helped customers for email and internet related problems

Trouble shoot systems if needed

Maintained the best average handling time on the team

Provided Excellent customer service while maintaining efficiency

Skills

Computers: Windows 7, Office 2010 (W0rd, Excel, PowerPoint, Outlook), Internet, Auto Cad, database, basic knowledge in Networks

Capable of working independently as well as a team member

Creative, resourceful and thorough in developing a project

Possess strong organizational communication and public relations skills

Sales and Marketing experiences of handling the customers successfully and pleasingly

Highly capable of productively contributing to organization

Ability to type 50 plus words per minute

Training/Certificates

Aerial Work Platform Edmonton, AB 2008

First Aid & CPR Edmonton, AB 2008

WHMIS Edmonton, AB 2008

Alberta Service Best Ct Edmonton, AB 2008

H2S Alive Edmonton, AB 2008

CSTS/ PST Edmonton, AB 2009

Volunteer Work

Raise funds for junior cricketers in Edmonton.

Organize earthquake relief fund with an organization called COIN

Volunteered in public libraries in Miami

Volunteered in H&C Hospital

References Available Upon Request

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