Technical Support Management

Leonard H. Benwell

**** ********** ***, ***** ****, CA 94025 Tel. 650-***-**** lbe *****@*******.***

Objective

A Challenging position that utilizes my technical skills and computer experience.

Experience: IT Asset Management: Receiving and Inventory Management Analyst

November 4,2013 Accenture LLP August 31,2015

Receive all IT procured equipment (hardware / software) and confirm the orders with the Packing Slips.

Update the Receiving Catch Points in order for the asset management database to be up to date and accurate.

Coordinate with Offshore ITAM Analysts to ensure the order was accurately shipped, received, and updated in the asset management database.

Manage and maintain accurate inventory of Client’s assets, which includes updating various spreadsheets and databases.

Conduct weekly Physical Inventory of Client’s assets to ensure the physical count match the asset management database.

Make equipment deliveries to all on and off campus locations including Project requests.

Manage all aspects of the RMAs on a timely basis.

2012 August PILLSBURY LLC SAN FRANCISCO

DESKTOP DEPLOYMENT

Configure outlook email, migrate customers Desktop personal files and Business files, pictures and other document,,load all security software such as Bitlocker and virus protection.. Create shortcuts to server for special application access, Do a system backup after deploying computers for future Use. Configure employees voice mail in outlook. Synchronize outlook mail to ensure that mail are being received.. Images all computers with Pillsbury configured windows 7. Keep record of all Deployment location, employee name, and computer asset tag number.

2012 Jan- May BLACK ROCK SAN FRANCISCO

COMPUTER DEPLOYM ENT

Schedule Deployment so it does not interfere with daily work routine, make old

Machines available online for 3 days so if user require additional files or software

To be loaded from their old machine. Enter client name, computer name domain and record bar-codes or serial numbers for any and all deployed hardware. An accurate record of the deployed system location is required. Configure Domain and IP Address to be use on each machine.

2008 Oct – Feb 2009 PALO ALTO VA Palo Alto, CA

DEPLOYING WINDOWS

Enter client name, computer name domain and record bar-codes or serial numbers for any and all deployed hardware. An accurate record of the deployed system location is required. If the user is receiving an upgrade, it may be necessary to migrate previous data to the new system. Identify the OS name, version, and most current update information for the installed OS. List additional drivers not included with the OS installed. Configure Domain and IP Address to be use on each machine.

1994 – 2007 ORACLE USA INC Redwood Shores, CA

DESKTOP ANALYST

Maintain Oracle customer contacts, key personnel, secure passwords, Databases,

And Customers Oracle Software. Liaison between customers and Oracle DBA and

Application support. Extract Database information using Unix and simple SQL

Scripts on Oracle’s 10g Databases. Execute blackouts of my customers Databases, in order to prevent false alerts when work is being performed. Coordinate all downtime with customers and Oracle’s Technical personnel. Performed front line Error screen shots of DBA/Application problems by performing Web Conferences. Investigate known bugs and provide this information to the correct Resolving groups.

Follow up with customer’s bugs and report progress and ETA’s to key customer’s personnel. Meet Regularly with Oracle key contacts for all my accounts via conference calls or in person.

1988 – 1994 HOMESTEAD SAVINGS & LOAN Millbrae, California

TECHNICAL SUPPORT

Maintain all personal computers with software upgrades.

Do preventive maintenance for all Computer for their smooth performance

Install hard Drives, sound Cards, Memory, install CD-ROMs and configure Motherboards.

Acquire knowledge of Microsoft excel, word and Power Point.

Setup Microsoft Windows NT and perform some Networking.

Education

1973 – 2002 Bartholomew Colombus Nacional Institute Puerto Cabezas, Nic

High School Diploma 1973

1973 Dean List and scholarship award at Nicaragua University

1977 Psychology at the Nicaragua University Extention, Puerto Cabezas

1999 Computer Technician at Heald Institute of Technology, Rocklin CA

2002 MCSE Microsoft Certified Professional.

References

Reference is available on request.

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