Customer Service Engineer

ISAM IBRAHIM

**** **** ****, *****, ** ***** C: 216-***-**** ************@*****.***

Telecommunications Engineer with specialties in disaster recovery and implementing solutions that ensure or increase architectural stability. Additional background includes successfully migrating voice traffic from one platform to another without disruption of service or impact to the customer. Seeking a position in telecommunications or customer service where my expertise can be used to meet immediate standards and goals. Telecommunications equipment

Telecommunications repair

Networks

Cisco switch and routing

Troubleshooting

Hardware installation and configuration

Trainee Site engineer, 11/2012 to 01/2013

First Link Company – Sudan

Trainee at Network Operating Center (NOC), 02/2013 to 03/2013 Sudasat Company – Sudan

Bachelor of Science: Telecommunication Engineering, 2013 Future University - Sudan, Khartoum

Cisco (CCNA) Routing & Switching May 23, 2015

Cisco (CCNP) Routing & Switching Jan 4, 2016

Cisco (CCNA) Security Jul 22, 2015

CompTIA (Linux+) 8-Feb, 2016

Linux Professional Institute (LPC-1) 25-Feb,2016

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

CERTIFICATIONS

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