Technician Desktop Support

Armen Mirzaian

Glendale CA

Contact: 818-***-****

********.*****@*******.***

Objective:

Self-motivated and energetic professional with 15 years experience in IT.

I complete routine work orders and move/add/change requests with minimal guidance.

Work with all types of people and ability to communicate with a broad spectrum of individuals.

Since 2002 I have been working as a desktop support and IT Tech for several Internet service providers.

Years of international experience working as an IT support in the finance/banking and Oil sector

Certification

2000~2002 Industrial Management Institute (IMI) IT Certification 2015 Cisco Certified Entry Networking Technician(CCENT) WORK EXPERIENCE

Present IT Technician, Self Employed Los Angeles, CA Freelance Desktop Support/IT Technician. Responding to customer inquiries and requests for technical support, this includes installing, diagnosing, repairing, maintaining and upgrading hardware and software. Providing end-user assistance & troubleshooting in person, by telephone, and via email. Offer Alternatives over requirements of an industry leader in new and pre-owned network hardware.

Ensuring customer is getting the most out of the network. I ensure that your hardware is installed carefully, configured correctly and operational fully.

Level of support and respond is based on the budget. 2014~2016 HPA, Populous Woodland Hills, CA

Sales support, Account manager handling inbound calls exciting customers. 2013

Desktop Support, Star-Prime Glendale, CA

Install and maintains computer and IT systems, local area networks and wide area networks.

Troubleshoots hardware, software and network-related issues such as fixes and repairs computers, printers and security cameras.

Install patch panel on rack and wiring in server room. Install operating systems and application on Microsoft Windows. Install and configure network devices such as Wireless access point Cisco switch and router.

Set up, monitor, and troubleshoot audio-visual systems for company meetings. Setup VPN connection between different locations.

2009

Field Technician, Planet Online Woodland Hills, CA Install and maintains computer system in local area and wide area networks. Troubleshoot PC, Printer and network device “Hub, Switch and routers” issues. Install and configure wireless access point, Cisco router and Switches. Familiarity with Active Directory environment, DHCP, DNS, VPN, NAT/PAT, VLAN and Wireless technology.

Cabling from MPO to customer’s site with knowledge of Category 3, 5, 5e,6 and fiber optic.

Splicing of fiber drop connectors.

Familiarity with telephony color code.

Follow blueprint, Install wall jack and keystone.

Setup T1, DSL, HSDSL and point to point wireless connection for Internet, Video, Data and Voice over IP access.

Install and setup Harmonic decoder/ encoder for TV stations. Install and troubleshoot Network Video Recording Systems, IP and Analog CCTV Cameras.

2008 Broadband technician, Multi Cable Inc. Eagle Rock, CA Installs, maintains and repairs telecommunication systems, including cable television, broadband Internet and telephone services on-site at homes or businesses. Connecting jumpers and drops (AERIAL, BURIED AND PLENUM). Installation of ONT and power supplies.

Installations or burying CAT5/COAX.

Configuration of customer-owned computers.

Installation of Internet hubs and routers.

Educating customer about Internet access.

Cross connects, rack, and patch panels, route and trace cables through cubicles, fish lines through walls, across ceilings and crawlspace. Experience with DMARC rooms and telecom equipment such as RJ-21X. Experience with cable tester, toner, butt set, hammer drill, extension ladder, fish tape.

Knowledge of ANSI/TIA/EIA and the National Electrical Code the telecom color code and has experience termination jacks and patch panels. Highlights:

Fluent in English, Armenian and (Persian) Farsi.

Studying for CCNA exam.

Contact this candidate