Project Manager

Shail Tank

*** ******** ******, *** **, Jersey City NJ 07304 # 201-***-**** @ **********@*****.***

Visa Status: H1B i140 Approved (Green Card Process)

Over 7 years of Business Analysis experience with all major Development Platforms including Web, Handheld Devices (IOS, Android, Nokia and Black Berry) and Desktop.

Over 4 Years of multi-dimensional BA and leadership experience across project management, and functional domains. A rare blend of Strong Business Analyst and project management experience combined with excellent technical and analytical skills. Co-piloted with top decision makers to craft strategic technical solutions that boosted operational productivity within challenging timelines and providing automated solutions which are proven Time and cost effective to the organization. Successfully delivered complex IT projects and managed large teams both on-site and off-shore model. Extremely proficient with Business Requirements Gathering, Business Process Flow, Business Process Modeling and Business Analysis. Adept communicating with senior management, business users, vendors, and internal teams to coordinate overall project delivery. Excellent Decision making, Team building and analytical problem solving skills in conjunction with strong management background. Extremely meticulous and process oriented.

Over 4 years of Experience as a Product Manager.

Over 2 Years of development Experience in .Net C# technology.

Area of Expertise

# Business process Analysis and improvement

# Program/Project Management

# Managing multiple projects (on-site/off-shore)

# People Management

# Product Management

# Process Management

# Database Design/Architecture

# Data Migration/Transformation

# Data Analysis / Data Mining

# Methodologies, Agile Techniques and RUP

# JAD Sessions

# User Acceptance Testing (UAT)

# Business Intelligence (BI) Reporting

# InfoRouter Document Repository

#Requirements Specifications Gathering and Documentation

# Usability-focused functional design and testing

Education Qualification:

Present:

Master of Business Administration

New York Institute of technology (N.Y.I.T), Manhattan NY.

Pursuing

Bachelors of

Faculty of commerce, Maharaja Sayajirao.

June 2001-

Business

University of Vadodara, Gujarat, India.

Dec 2004

Administration( B.B.A)

Professional Experience

T-Mobile, NJ Sr. Business Analyst / Project Manager / Product Owner. March 2011- Till Date

T-Mobile is one of the largest Telecom Company in the country. The company’s Environment is extremely dynamic and my Responsibilities of as a BA Incorporates Project Management for Cell Sites from Inception till the On Air Status and also acting as a Business analyst / Project Manager for over 40 Web – Desktop and Mobile Applications catering to multiple flavors of In-house customers.

Responsibilities:

My Role is a mix of a Business Analyst and a Project Lead. I decide the project approach as well as the project plan – initiating from creating a Business Requirement from new Request to Validating the Final Built.

Performed structured and unstructured interview sessions with the Technical support team and Managers to understand the “AS-IS” process.

Conducted Net Meetings and Conference Calls (Bridge) to gather requirements from the SMEs.

Managed the project deliverables against the project plan and budget.

Evaluated and managed the project issues and risks.

Executed resource allocations to the projects.

Managed the communications for the project.

Coordinated external vendors and contract resources assigned to the project.

Catered to additional/ad hoc duties as required to meet the needs of the business.

Extensively interacting with the Clients, Senior Management, Application Developers and Operational Team, have communicated / provided documentation of innovative solutions to exceed the achievement of the business objective.

Acting as the Product Manager for 16 Applications and Business Analyst / Project Manager for my 42 Applications.

Analyzed the gathered requirements and documented a BRD defining the process for the new and existing system(s).

Created Use Cases and Data Flow Diagrams from the Requirements and provided Process Models and Sequence Diagrams for the same.

Created Wireframes for the applications for all platforms (Web – Desktop – Mobile).

Defined and implemented SDLC Time Line for the Projects.

Updated and Maintained the Online Business Requirement Documents Repository (InfoRouter).

Initiated and completed planning and analysis of business problems to be solved with automated systems.

Presented the Proof of Concept (POC) to Management and Business.

Providing Technical Assistance in identifying, evaluating and developing systems and procedures that meet the user requirements.

Extensively performed Impact Analyses based on the Requirements as multiple interfaces are amalgamated together for a process to execute.

Acting as an Administrator for the creation and maintenance of the SharePoint 2007/2013.

Identified Actors, created Use Cases and developed Use case and Activity diagrams.

Scheduled and Conducted User Acceptance testing (UAT) for all production releases.

Performed Functionality Testing to assist QA team.

Performed Load Tests in Load runner.

Proficient with Quality center 11.0 (ALM)

Thomson Reuters, NYC (Business Analyst) April 2010 – March 2011

Was Responsible for the in house Messenger tool which was used for secured file sharing, quotes, rates and other important information amongst the brokers, Investors and internal employees. Collaborated with the Project Managers and determined the project approach involved in the preparation of project plan. Conducted interviews and JAD sessions to gather requirements from internal and external users / stakeholders. Defined the software development life cycle using RUP and documented future business process. Documented, communicated, managed system requirements and maintained requirements traceability matrix to keep members up to date with the latest changes if any. Conducted net-meetings and conference calls to facilitate requirements gathering process with business users. Performed structured and unstructured interview sessions with the Technical support team Managers to understand “AS-IS” process. Analyzed the gathered requirements and documented a BRD defining the process for the new system. Identified the Actors, Use Cases and developed Use case diagrams and Activity diagrams to describe how the actors would interact with the system. Implemented User Requirement Specification Document (URS) and verified the functionality coverage. Interacted with Users, Developers, Project Manager and SMEs to understand the business process, identify enhancements and gather Business Requirements. Develop user manuals, presentations and training manuals as per project specifications and timelines.

High Point, Lincroft, NJ (Business Analyst) Feb 2009 – April 2010

The Auto Claims project catering to the Intranet claims processing system that adjudicated claims based on the business rules and policies. The adjudication process determines whether the claim should be honored or denied. Simultaneously worked on the project and streamlining the Claim Processing System project and was responsible for their delivery. Conducted triage meetings and came up with all required documentation throughout different phases of the project abiding by the quality standards of the company and keeping up with the scheduled time frames. Managed all the requirements using Requisite Pro and created traceability between requirements and various items. Created Business Requirement Documents (BRD) after identifying all the user requirements. Coordinated with various teams onsite and offshore and was the point of contact across various teams involved in making the project a success. Interacted with business users to analyze impact on the existing system and the changes in the Aetna claim adjudication application. Modeled business processes with emphasis on workflow driven requirement engineering and identified areas of improvement by automation. Involved in cost and GAP analysis through various project phases. Created use case diagram using UML 2.0 and managed the entire functional requirements lifecycle using AGILE. Involved in handling business intelligence and responsible for implementation and delivery. Interacted closely with SMEs to understand and visualize the problem domain. Writing queries by using SQL and create sample databases for testing purpose. Worked closely with the Business Owner to create UAT strategy, scenarios, and test scripts, based on “day-in-the-life” scenario. Documented entry/exit criteria, project/product risks and created several other artifacts for product acceptance. Reviewed test cases and defects created by QA team. Assigned resources and coordinated defect resolution. Involved in bug tracking using Quality Center. Prepared and communicated daily test status report to management and team.

Target Corporation – Minneapolis, MN April 2008 – Feb 2009

.NET Developer

CPR was a client server based tool for internal use. This application is used internally for Bid Room where stores take customer orders and send them to Bid room as bids order. Involved in requirement analysis, GUI design, database design, and development and testing of the CPR using Microsoft Visual Studio 2008/2005. Involved in High and low level designing of CPR. Developed a Win Forms Application by using WPF to design GUI and the key components of the CPR in C# and .NET framework 3.5. Developed Custom templates and resources for changing appearance of the controls in WPF. Implemented WCF for developing web services for accessing data from database server. Developed Web Pages using ASP.Net and C#. Design and development of classes using C#.Net, ADO.NET, XML for database connectivity. Created and developed Properties and implemented routed events in C# and XAML. Developed 3DModule Animation in XAML. Used Dataset, Data Reader and Data Adapter classes of ADO.NET for accessing data from the database server. Developed Win Forms (Windows Forms) Service for configuring a timer service in the application by using C#. Wrote different SQL Stored procedures Triggers, and Indexes in SQL to manipulate the data. Maintained the user roles and security management. Developed a Setup Package to install Win Forms Application on client’s machine. Involved in SQL Server 2005 Reporting Services to design various kinds of reports. Developed, Monitored and debugged the project. Create project and product definition documents; such as functional specifications.

Allstate Corporation, Northbrook – Illinois. March 2007 – April 2008

.NET Developer

Allstate wanted to build a portal for new features that would have to be accessible through the Customer Care Center interface. I was Involved in web development using Microsoft Visual Studio 2005, Microsoft .Net Framework 2.0, C#, ASP.net, IIS, .Net, SQL Server 2005 (stored procedures, triggers, etc). Followed entire SDLC life cycle in this project from Requirement, Design, Coding, Testing and implementation. Developed user interface using ASP.NET. Extensively used Master pages and Themes to suit client needs using ASP.NET. Developed data access components and business logic components using C# object oriented programming. Extensively worked on Web Services in order to make phone calls using our website. Developed Windows services for Job Scheduling. Developed Custom Exception Block to catch error and give a custom error. Used ADO.NET for SQL Server database interactions using Data Adaptors, Data Reader and Dataset. Developed a complex SQL Stored procedure to manipulate Data. Extensively worked with Data Grid, Data List and Repeater to populate data with different templates. Worked in Rich XML Support, Web enabled Analysis, Application hosting, Security, Full Text Search, improved developer productivity, Scalability and simplified database administration features of SQL 2005. Tested the Various Modules of the System thoroughly and fixed the Bugs. Performed unit testing by assigning the bugs to tester using Defect Tracking Systems (DTS). Developed preparation of High Level Design Document, Low Level Design Document and Design Review Checklist Templates. Worked in designing, normalizing databases, created tables, indexes, Stored Procedures of MS SQL Server 2005. Generated Reports using SSRS. Used VSS for maintaining the component and for release and version management.

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