Customer Service Assistant

Oneasha C. Wynder

**** *********** **

VA Beach, VA 23462

757-***-****(Cell)

*************@*****.***

OBJECTIVE:

To obtain a position that will utilize my skills, and abilities to establish a dynamic career path. As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

QUALIFICATIONS:

Major strengths include strong leadership, excellent communication skills, result oriented, strong team player, high-energy, hands-on-professionalism, computer and internet proficiency.

EDUCATION:

Phlebotomy Program: Tidewater Community College, Virginia Beach, VA (May 2011-Aug 2011)

Medical Terminology: Bryant and Stratton College, Virginia Beach, VA (Jan 2010-Jul 2010)

Workplace Essential Skills: Ft. Lee B.O.S.S Building, Ft. Lee, VA (Jul 2007)

Medical Assistant Program: Eastern Shore Community College, Melfa, VA (Jan 2000-Jul2001)

EMPLOYMENT:

Clinical Lab Assistant, Sentara Virginia Beach General Hospital, Virginia Beach,VA (September 2012 - Present)

Process and register all specimen coming into Laboratory and support all areas of the labatory.

Collecting, labeling, processing, and distributing patient specimens for testing throughout the laboratory. Performed routine blood drawing procedures to include venipuncture. Simple testing including all Waive testing. Registration and test data entry. Cerner, Beaker and Wavenet knowledge.

Clinical Lab Assistant, Sentara Medical Group, Norfolk, VA (Feburary 2012 - September 2012)

Verified patient information, verified insurance information. Performed a variety of routine blood drawing procedures to include venipuncture. Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment. Simple testing including all Waive testing and reporting test results. Urine Drug Screen and Deparment of Transportation urine collection.

Phlebotomist/Lab Assistant Externship, Hampton Careplex Hospital, Hampton, VA(Jul 2011)

Verified patient information, verified insurance information. Performed a variety of routine blood drawing procedures to include venipuncture. Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.

Independent Agent, LiveOps Inc., Santa Clara, CA (Jan 2010-Jan 2011)

Receive and place calls to or from customers requesting products or services from LiveOps Agents from home.

Customer Service Representative, Coleman & Associates Enterprises Inc., Norfolk, VA (Jan 2008–Aug 2010)

Handle inbound and outbound calls. Educate customers on company policies and terms of services. Process data and properly code accounts.

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