Customer Service Administrative Assistant

AUSTYN N. CREIGHTON

Washington, DC ***** • 304-***-**** actukb@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Administrative Assistant Intern, The White House, Office of The Vice President Washington, DC Sept 2015-Dec 2015

Served as lead intern coordinating guest lists and event logistics with both staff and interns across The Office of the Vice President for 13 Holiday Receptions with 2,500 guest

Assisted with planning and arrangement of the schedules of both Vice President Joe Biden and Dr. Jill Biden

Enhanced skills in date entry and gathering needed information for background checks

Conducted research to assist with compiling 20 event memos and briefs for Dr. Jill Biden

Liased with the Correspondence Department with preparing letters responding to individuals writing to Dr. Jill Biden Legal Administrative Assistant, LifeBridge AmeriCorps, Legal Aid of West Virginia Charleston, WV Aug 2014-Aug 2015

Gained experience in filing, managing attorney calendars, and providing administrative assistance to attorneys

Completed 1,100 computer intakes via telephone, and organized legal cases and reference materials for attorneys

Offered pro bono legal assistance to qualified low-income West Virginia residents covering a vast array of areas such as child custody, Social Security, and housing issues

Received and screened calls for potential clients requesting free legal services

Utilized automated legal databases such as KEMPS Media Productions Intern, Webisodes Network Los Angeles, CA June 2014-Aug 2014

Worked with production department on an in-house series, through all stages of production

Helped distribute high quality Web Series submitted by independent producers

Performed various administrative tasks such as maintaining filing systems efficiently Music Management Intern, Brick Wall Management New York, NY June 2013-Aug 2013

Played a key role with assisting in the management of music artists such as Vanessa Carlton, Charlie Mars, Cherry Poppin’ Daddies, Ari Hest, The Clarks, and William Fitzsimmons such as updating tour calendars and fielding phone calls

General administrative duties: answered phones, mailings, data entry, basic graphic design, and website maintenance Technology Management Intern, 10x Management New York, NY June 2013-Aug 2013

Assisted with the management of freelance programmers and technology professionals

Helped organize profiles, contracts and Google documents pertaining to the clients and performed office administrative tasks

Cashier, Lowes Home Improvement Charleston, WV June 2012-Mar 2014

Gained hands-on experience in accepting payment from customers and give change and receipts

Answered customer questions, and referred unresolved cases to customer service, supervisor, or front end manager

Took initiative during slow times to stock items, or perform other tasks assigned by the supervisor or front end manager

Office Assistant, Work Force West Virginia Wheeling, WV June 2009-July 2009

Completed administrative duties including answering phones, filing, and organizing work space

Learned how to effectively communicate with co-workers and managers

Maintained utmost discretion when dealing with sensitive topics QUALIFICATIONS

Excellent oral and written communication skills

Strong proficiency and working knowledge of Microsoft Products and Adobe Acrobat

Superb organizational and data entry skills

Ability to work in a fast paced environment, be agreeable to changes, and multitask

Dedicated and meticulous – high level of accuracy and attention to detail EDUCATION

University of North Carolina at Chapel Hill Graduated Aug 2014 Double Major: Bachelor of Arts: Communications, Media and Audio Productions Bachelor of Science: Psychology

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