Customer Service Technician

Alfredo Vega

***** ** * ***. *****, FL *****

Phone: 786-***-**** ************@*********.***

Objective: Seeking an entry level position as a helpdesk support technician. Utilize my technical training to solve computer and network related problems.

Profile:

Organized individual with the ability to follow precise indications

Positive and persistent to get the job done

An honest person, trustworthy, with ethics and moral behavior

Able to work in a team or alone

Enjoys helping people

Skills: Knowledgeable in the following areas.

Hardware, Software, and peripherals installations and troubleshooting

Network configuration and management

Strong knowledge of all versions of Windows OS

Proficient in Microsoft Office Suite

Strong communication skills (English and Spanish)

Experience:

Independent Contractor. Jun 2014 – Present

Computer and Network Technician

Troubleshooting computers hardware, software related problems, peripherals and connectivity issues.

-Fixing computer's hardware

-Installing new software

-Setting small LANs

-Small cabling and network jobs

-Optimizing computers system functioning

-Cleaning adware, spyware, viruses from computer system

Gap of Employment (Aug 2010 – March 2014):

- I went back to school full time to obtain an associate’s degree, as well as various computer certifications.

Tiger Direct, Technology Store, Miami, FL. Nov 2007- Aug 2010

Technician

1.Installed hardware and peripherals for store display

2.Provided customer service and assisted with appropriate hardware and peripherals selection

3.Provided technical support and on-site troubleshooting

4.Received and inventoried new merchandise.

2001 Furniture retail Store, Miami, FL. April 2000 – Sept 2007

Manager-Supervisor Furniture Store

-Analyzed trends of business to choose better products and new items.

-Responsible for the hire and training process of new employees.

-Responsible for maintaining inventory and floor display

-Responsible for accounting and book keeping

-Provided customer service, quality control, sales assistance

-Managed SOHO network

Education /Certifications.

Computer & Network Technician, Associate Degree Oct 2010 - Jun 2012

Fortis College Miami FL.

CompTIA A+, Network +, Security + Jun 2012 – Oct 2012

Microsoft: MCP and MCSA Certified New Horizon May 2013 – August 2013

CISCO: CCNA New Horizon August 2013- Sept 2013

Microsoft: MCSE Certified New Horizon Nov 2013 –March 2014

Contact this candidate