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IT engineer, customer service, six sigma, process mapping, english

Location:
Philippines
Posted:
March 08, 2016

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Resume:

Karl R. Lopez

** ******* ***., *.*. Homes Paranaque Metro Manila, Philippines 1700

Mobile: (+63)917-***-****

eMail: ****.******@*****.***

*Trained in Six Sigma Black belt

Oct 2012 – June 2014 W.R. Grace – Global I.T. HelpDesk Specialist (English Japanese)

Provided SAP / Active Directory administration and outlook, vpn support.

Relayed SAP issues to proper SAP teams to IBM India.

Mapped the Global I.T. HelpDesk processes for global standardization.

Enhanced knowledge base articles for efficiency in standard procedures.

Provided local and global support on hardware and software issues.

Provided limited mobile support for company authorized applications.

Provided Norton security support

Assisted internal users on purchasing I.T. peripherals and renewal of issued laptops.

Assisted internal users on mobile upgrades including BYOD (bring your own device).

Assisted on new hire on-boarding access.

Jan 2012 – May 2012 Manly Plastics Inc. – Process Engineer

Achieved an improvement proposal within a small time frame.

Successfully analyzed manufacturing operations through mapping and target key areas of improvement.

Jun 2008 – Jun 2010 JPN Coiltech Inc. – Production Manager

Bridged Japan and Philippines operations.

Effectively and rapidly transferred the technical knowledge from Japan to Philippines by guiding employees on new system techniques.

Increased the production capability of Philippine plant by implementing SOP’s procedures.

Synchronized the four stage assembly process in the production line.

Education

ATENEO DE MANILA UNIVERSITY, Graduate School of Business Six Sigma Black Belt Trained

UNIVERSITY OF THE PHILIPPINES, ITTC

Information Technology Specialization in Embedded Systems DE LA

DE LASALLE UNIVERSITY, College of St. Benilde

Bachelor of Science Business Administration - Major in Computer Applications



Contact this candidate