Customer Service Management

Eric Johnson

**** **** ****** ****, *******, TX *7064 • 346-***-**** • **************@*****.***

Professional Summary

Cashier excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. Foodservice worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a

positive attitude and flexible schedule. Works well independently or with others as a team. Cashier with excellent communication

skills and rapid and precise customer service skills.

Skills

Creative problem solver Fast and efficient service workerExceptional communication skills Dedicated team playerMS Windows proficient Good with numbers and mathProficient in cash management Able to lift up to 100 poundsDedicated team player Customer-orientedAccustomed to shift work

Work History

Cashier 03/2015 to 08/2015Church's –5275 Louetta Rd, Spring, TX 77379

Greeted customers entering the store to ascertain what each customer wanted or needed.Earned management trust by serving as key holder, responsibly opening and closing store.Politely assisted customers in person and via telephone.Provided an elevated customer experience to generate a loyal clientèle.Assisted customers with food selection, inquiries and order customization requests.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.Organized store merchandise racks by size, style and color to promote visually appealing environment.Recommended alternative items if product was out of stock.

Cashier 09/2015 to Current

Potbelly –14215 FM 2920 Road, Suite 100

Consistently provided friendly guest service and heartfelt hospitality.Demonstrated integrity and honesty while interacting with guests, team members and managers.Maintained high standards of customer service during high-volume, fast-paced operations.Built loyal clientele through friendly interactions and consistent appreciation.Prepared fountain drinks and ice cream items.Prepared all food orders within a 2-3 minute time frame.Assembled food orders while maintaining appropriate portion control.Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.Prepped items for later use to save staff time during busy hours.

Education

GED: CurrentLonestar Community College - 20515 TX-249, Houston, TX 77070

GED: Current

Lonestar Community College - 20515 TX-249, Houston, TX 77070

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