Customer Service Representative
Resume:
HAZEL ANN R. GIMENA
***-* ******* ***** ***. Lahug Cebu City
******************@*****.***
Objectives:
To make possible the principles and skills that I have acquired for the past years of being under a prestige university of education.
To further myself both personally and professionally through relevant work experience
To be able to contribute to the school where I belong for the betterment not only of the institution I work in but also of the learners who are in it
To be part of a work environment that promotes optimum development not only of the learners but also of the teachers
Personal Background:
Age: 20 years old
Date of Birth: June 26, 1995
Sex: Female
Civil Status: Single
Religion: Roman Catholic
Nationality: Filipino
Mother’s Name: Mercedita Gimena
Occupation: Vendor
Father’s Name: Eduardo Gimena
Occupation: Deceased
Languages (Spoken & Written): Cebuano-Visayan, Filipino, English
Educational Background:
Tertiary Education: CEBU NORMAL UNIVERSITY – Main
Osmeña Boulevard, Cebu City, Cebu 6000
Degree Program: Bachelor of Secondary Education
Major: English
June 2011-March 2015
Board Exam Passer
Secondary Education: BUANOY NATIONAL HIGH SCHOOL
Buanoy, Balamban, Cebu
June 2007-March 2011
Elementary Education: CORNELIO C. MELGAR ELEM. SCHOOL
Pondol, Balamban, Cebu
June 2001-March 2007
Skills and Passion:
Understands new concepts easily – Quick learner.
Ability to handle stress.
Optimistic, Responsible, Hardworking, and Flexible
Possesses excellent English communications skills
Computer literate (MS Word, MS Excel, MS PowerPoint)
Training and Seminars Attended:
Coordinator’s Summit 2015 by VIBAL Group
Student Teaching
Work Experiences
Customer Service Representative, Sykes Asia, Inc., (Financial Account), 4/F Synergis IT Center, F. Cabahug Street, Mabolo, Cebu City, Cebu, April 27, 2015-present, Responsibilities include:
Providing excellent customer service
Answering incoming calls from healthcare providers regarding patient’s benefits
Respond to queries and if applicable route calls to the proper person
(Summer Job)
Reseller, Smart Company, Mabolo Cebu City Philippines, April-June 2012, Responsibilities include:
Advertising Smart’s New Product
Marketing Smart Postpaid Plan
Assisting costumer in applying Smart Postpaid Plan
Waitress, Shabu-Shabu Japanese and Korean Buffet, A.S. Fortuna Banilad, Mandaue City, May 2012, Responsibilities include;
Assisting costumers
Attending customer’s needs
Promo Girl, Japan Tobacco International, Mandaue City, December 2011, Responsibilities include:
Advertising new product
REFERENCES:
Dr.Felomina Dayagbil College Dean 2541452, 2537915 Mrs Monique E. Cordova, MA Student Teaching Mentor 099******** Dr. Vinchita Quinto Professor 092********
Mr. Jonater Dumdum, MA Professor 092********
Nichole Marie Minoza Team Manager 092********
Contact this candidate