Front Desk

ROXANNA MATOS

*** ******** ****** *********, **********, DC 20032

Home: 202-***-**** - Cell: 202-***-**** - *************@*****.*** PROFESSIONAL SUMMARY

Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Self-motivated with exceptional communication and computer capabilities.

SKILLS

Excellent time management skills

Works well under pressure

Multi-tasking ability

Trusted key holder

Quick learner

Reliability

Customer relations expertise

Staff training/development

Accurate money handling

Cleanliness

ADDITIONAL INFORMATION

EXPERIENCE

11/2011 to Current Cashier / Assistant Manager

Cafe Phillips – Washington, DC

Received and processed customer payments.

Performed store opening, closing and shift change actions. Trained new cashiers on procedures, customer service and sales techniques. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Cleaned and sterilized equipment and facilities.

Helped with preparation, set-up, and service for catering events. Performed all position responsibilities accurately and in a timely manner. 09/2002 to 02/2011 Shift Manager

Baja Fresh Mexican Grill – Washington, DC

Assisted in maintaining preparation and service areas in a sanitary conditions. Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.

Received and delivered quality products to restaurant from supply warehouse in a timely manner. Supported all kitchen operations when chef was absent. Greeted each customer with friendly eye contact.

Helped with preparation, set-up, and service for catering events. Worked extra shifts during busy periods to maintain service. Increased customer loyalty and retention.

06/1996 to 06/2002 Front Desk

Centro Nia – Washington, DC

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Prepared new files and assigned tracking identification numbers. Filed paperwork and organized computer-based information. EDUCATION

Current GED:

Academy of Hope - Washington, DC

LANGUAGE

Write, Read and Speak

English \ Spanish

Contact this candidate