Customer Service Manager

Nauramy Osefo

*** ******** ***., *** ****. Landover, MD 20785 *******.*****@*****.*** 443-***-****

~ Pharmacy Manager ~

A top-performing professional with years of formal education and practical experience in numerous pharmaceutical settings. Skilled in working effectively within time-sensitive environments that demand strict adherence to deadlines. Excel in autonomous and team-focused settings. Maintain pharmacy inventory for scheduled and non-scheduled drugs. Ensure adherence to state and federal pharmacy regulations. Leverage strong interpersonal skills when working with patients, families, coworkers, and management.

Proven expertise in:

Pharmacology & Public Health

Medication Administration

Patient Service & Care

Inventory Control & Organization

Strategic Planning

Interpersonal Communication

Time Management & Multitasking

Recordkeeping & File Maintenance

Education and Licensure

Doctor of Pharmacy, Temple University School of Pharmacy (2014)

Bachelor of Science, Public and Community Health, University of Maryland College Park (2009)

Pharmacist Licensure, Pennsylvania State Board of Pharmacy (2014 – 2016)

Pharmacist Licensure, Maryland State Board of Pharmacy (2015-2017)

Pharmacist Licensure, Virginia State Board of Pharmacy (2015-2017)

Pharmacist Licensure, Texas State Board of Pharmacy (Pending)

Authorization to Administer Injectables, Pennsylvania State Board of Pharmacy (2014 – 2016)

Professional Experience

EGS-Optum Rx – Work From Home

Clinical Pharmacist, 2015 to Present

Interpret/verify physicians prescriptions, access and input prescription information and verify whether the order is within program guidelines. Review and approve/deny requests for prescription prior authorizations. Make coverage determinations within the defined turnaround times and meet regulatory requirements. Develop and review guideline criteria for prior authorization and non-formulary drugs in support of Pharmacy and Therapeutics Committee function and pharmacy benefit design. Research drug information to maintain drug knowledge and disease state understanding for application to prior authorization reviews. Consult with customers and/or physicians regarding the use of medications and potential drug interactions. Conform with and support department quality assurance and improvement guidelines. Perform various duties related to the fulfillment of program deliverables. .

Review specialty medication prior authorization requests (i.e. biopharmaceuticals) according to established treatment protocols, clinical criteria and member benefits.

Performs medication therapy reviews to identify medication related problems.

Provide clinical guidance, support and oversight to the assigned Pharmacy Technicians

Organize workload, set priorities and complete assignments in a timely manner and utilize resources appropriately while complying with department program standards.

CVS Pharmacy – Philadelphia, PA

Pharmacy Manager, 2014 to Present

Dispense and compound a variety of patient prescriptions. Maintain updated patient files that include medical information, dosing instructions, and usage directions. Interact with insurance providers concerning billing and reimbursement. Contact physicians regarding cheaper patient alternatives and service gaps. Solve DUR issues by notifying clients of drug interactions and possible alternatives or need for monitoring; also contact insurance companies for overrides and consult with references/resources to solve DUR rejections. Upkeep accurate narcotic counts (C2) and records; check in narcotics, log them, process DEA 222 Forms and account for any discrepancies in inventory.

Deliver outstanding customer service, medication consulting (MTM services) and device demonstration/education

Supervise over 40 pharmacy technicians; contribute to assigning, training, coaching, and mentoring

Consult with prescribing physicians on drug dosages and therapy protocols; interact extensively with insurance companies and representatives of pharmaceutical organizations

Recruit, select, staff, train and evaluate the performance of technicians who are scheduled appropriately to meet the needs of the guests

Pharmacy Intern, 2011 to 2014

Accurately filled and dispensed medications. Monitored and maintained inventory by cycle counting and processing outdates/returns to help ensure availability. Effectively managed patient regimens and counseled them regarding their questions or concerns.

Named Inventory Specialist; provided support for all inventory control processes, maintained accurate records and levels including cycle counts, medication orders/receipts, stock rotation and processing of returned and outdated medications

Worked alongside Nurses and Physician’s Assistants to conduct health fairs; included blood pressure screening, cholesterol checks and medication management education

Target Pharmacy – Wilmington, DE

Pharmacy Intern, 2013 to 2014

Accurately entered and monitored patient information and prescription orders. Communicated clearly with Physicians and third-party insurance companies regarding medication approvals. Processed and dispensed orders and completed sales transactions in a timely manner. Counseled patients on medication regimens under supervision of Staff Pharmacist.

Research Experience

National Institute of Health/ National Cancer Institute – Bethesda, MD

Research Assistant-Terry Moody, Ph.D., 2008 to 2011

Conducted biochemistry experiments on epidermal growth factor receptor (EGFR) transactivation in lung cancer cells. Investigated inhibitors such as gefitnib to see if it blocks the ability of PACAP to cause EGFR transactivation in lung cancer cells; used western blot techniques to study PACAP’s ability.

National Institute of Health/ NIDDK – Bethesda, MD

Research Assistant-Robert Jensen, M.D., 2008 to 2009

Researched information on gastric acid hypersecretion. Published journal articles in Current Gastroenterology Reports Journal on Zollinger Ellison Syndrome.

Additional Experience

Clinical Clerkship, AI DuPont Hospital, Wilmington, DE (2014)

Clinical Clerkship, University of Pennsylvania Hospital, Philadelphia, PA (2014)

Clinical Clerkship, Giant Pharmacy, West Chester, PA (2013)

Clinical Clerkship, Pfizer, Inc., New York, NY (2013)

Clinical Clerkship, Temple University Hospital, Philadelphia, PA (2013)

Clinical Clerkship, Synergy Pharmacy, Norristown, PA (2013)

Clinical Clerkship, Walmart Pharmacy, Glenolden, PA (2011)

Substitute Teacher, Baltimore County Public Schools, Baltimore, MD (2009 – 2010)

Professional Associations & Certifications

National Institute of Health IRB National Institute of Health Statistical Analysis

Pennsylvania Pharmacy Association (PPA) American Pharmacists Association (APhA)

Student National Pharmaceutical Association (SNPhA) Phi Delta Chi Professional Fraternity

Publications & Presentations

“Gastric Acid Hypersecretory States: Recent Insights and Advances," N. Osefo, R. Jensen. Current Gastroenterology Reports, 2009; 11(6):433-41.

“Pituitary Adenylate Cyclase Activating Polypeptide Causes Tyrosine Phosphorylation of the EGF Receptor in Lung Cancer Cells," T. Moody, N. Osefo. The American Society of Pharmacology and Experimental Therapeutics, 2012:190033.

Osefo, N. Pituitary Adenylate Cyclase Activating Polypeptide Causes Tyrosine Phosphorylation on EGF Receptors in Lung Cancer Cells. Poster Presentation. National Institute of Health Summer Student Poster Day. Bethesda, Maryland, August 2010.

Osefo, N. Automated Rx Systems: Past and Present. Poster Presentation. Synergy Pharmacy. Norristown, PA, June 2013.

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