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SCCM, Active Directory, asset management, windows 7, windows xp

Location:
Houston, TX
Posted:
March 07, 2016

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Resume:

Robert D. (Bob) Park 346-***-****

**** ********* **., *******, **. 77095 *********@*******.***

LinkedIn - (https://www.linkedin.com/in/bobpark65)

SUMMARY OF QUALIFICATIONS

Operations Manager, Desktop Analyst and Systems Administrator with extensive experience in an enterprise business environment. Certified skills with most Microsoft products. Received numerous commendations for exceptional customer service. A gifted communicator to all levels of clients. Creative problem solver, team player and adaptable to any environment. Can accurately diagnose hardware/software problems using skill, intuition, experience and innovative thinking.

Technical Skills

oMicrosoft Certified Engineer – Windows XP (MCSE)

oMicrosoft Certified Engineer – Windows 7 (MCSE)

oMicrosoft Certified Professional - Windows 8.1 (MCP)

oMicrosoft Contributor/Beta-tester – Windows 10

oMicrosoft Office Suite Expert – Ver. 2003 through 2013

oMicrosoft Office 365/Cloud Proficient

oMicrosoft Outlook Expert - Ver. 2003 through 2013

oMicrosoft SCCM deployment – OS and Applications

oServer 2008 r2 monitoring/optimization

oMicrosoft Active Directory (Multi-OU)

oMicrosoft Lync Support – Versions 2010 and 2013 (with video)

oProject Management experience

oVirtual Server (VMWare) proficient

oNetwork Configuration Analyst - DHCP/DNS/WINS

oProficient with Hardware Upgrades, Repair and Provisioning

oApplication Troubleshooting (Local, Network, Web)

oApplication Licensing (FlexLM Server Administrator)

oKnowledge Base Documents author – “Sustainable Support”

oMalware/Adware/Virus Remediation Expert

oBMC Remedy ticketing system Expert

oService Now ticketing proficient

oAsset Manager for IT inventory

oExcellent communicator to all client expertise levels

oInstinctive and Innovative problem/Root Cause diagnostician

oLiaison for vendor/business communication

EDUCATION & TRAINING

Microsoft Certified Systems Engineer,

Microsoft

September 1998 - Present

High School diploma - 1982

Terre Haute South High School, Terre Haute, IN.

(Graduated as Junior, 3.8 GPA)

PROFESSIONAL EXPERIENCE

Conocophillips, Houston, TX. 2003-2015

Oil and Gas Exploration

Systems Administrator

Responsible for all OS and application issues in all Windows environments

Active Directory administrator for 450+ clients providing user accounts, security verification and group memberships

SCCM point of contact for application delivery per client needs

Employee Lead for all contracted staff in supported business units

Server 2008 r2 performance and monitoring

Provided hardware upgrades and break/fix solutions for all clients

FlexLM license server Manager for application license provision. (Includes monitoring and reporting on compliance/availability for all clients)

Interface with Citrix team for client application provisioning within local Citrix farm

Document all client issues in Remedy and Service Now ticketing systems

Provide root cause analysis and preventative documentation for all recurring issues

Network technician responsible for DNS, TCP/IP and DHCP problem diagnosis

35% accelerated resolution metric over standard SLA as Dedicated Support Analyst

Liaise with vendors for application compatibility, licensing new products and participation in testing phase of new releases

Provide 24/7/365 support for all clients world-wide via VPN/email/phone

Computer setups in desired locations, including peripherals and cabling

Image new workstations using SCCM, Acronis and/or Ghost, ensuring user data migration/application reinstallation before delivery

Coordinated warranty repair of Dell and HP desktops/laptops

Outlook email account provisioning, maintenance and group creation

Point of contact for all MS-Office suite troubleshooting. (Ver. 2003, 2007, 2010, 2013 and Office 365)

Asset Management of all IT related equipment in various business units (laptops, desktops, monitors, and peripherals)

PROFESSIONAL EXPERIENCE - cont.

National ProSource Staffing, Houston, TX. 1998-2003

IT Service Provider (Contracted to Conoco)

Desktop Support Analyst

Provided desk side support of all hardware or software issues reported by clients via central help desk through BMC Remedy and Service Now ticketing systems

Leveraged Level II or III support personnel as warranted for complex problems

Daniel Radiator Inc., Houston, TX. 1986-1998

Manufacturing - Automotive

Operations Manager

Supervised 2 shifts of mainframe operators to ensure accurate, daily data retrievals and report generation from 46 nationwide locations

Participated in all HR functions for employee management

Supervised and scheduled maintenance with mainframe supplier during off hours

Overall Career Accomplishments

99% SLA resolution rate achieved per ticketing system metrics for 5 consecutive years as a contractor at Conoco

65% accelerated resolution metric achieved (above standard SLA) as Systems Administrator at Conocophillips

Upgraded 95% of all hardware in supported business units

Forged professional relationships to ensure confidence in service.

Managed project to upgrade 9 conference rooms for new A/V technologies at Conocophillips

Ensured no application license expirations or unscheduled server down time on FlexLM servers for 7 consecutive years

Winner of the 2012 Conocophillips SPIRIT award for real-time collaboration in the first world-wide safety symposium encompassing 4 continents and 6 countries simultaneously.

Earned 10 “Special Thanks” commendations for exceptional service.

Authored “Sustainable Support” and “Best Practices” briefs regarding information security, inventory control, asset management and issue remediation. (Published on the Conocophillips internal “Network of Excellence” Wiki portal.)

100% business continuity in all U.S. offices during Windows 7 upgrades and deployments project.

Upgraded workstation hardware for Windows 7 compliance in 3 U.S. offices.

Deployed 46 computers nationwide to branch sites as Operations Manager (1989)

Please visit my customer testimonials regarding my service in the “Recommendations” section on my LinkedIn page at: (https://www.linkedin.com/in/bobpark65)

Affiliations

Conocophillips Alumni Association – LinkedIn

Conocophillips Deepwater Exploration Alumni

Microsoft System Administrator Society – LinkedIn

IT Administrators and Systems Engineers – LinkedIn

Microsoft Contributor – Windows 10 Beta tester/Early adopter



Contact this candidate