Customer Service Sales

MONICA ROCHA

Los Angeles, CA ***** P: 310-***-**** E: ***************@*****.***

SUMMARY

Committed, goal oriented Wellness enthusiast and advocate dedicated to personal transformation, living a soulful, green life, assisting others in developing healthy, sustainable lifestyles and making a difference. Strong work ethic, professional demeanor, administrative and organizational skills. Experience working in diverse industries and with diverse population of all ages and social status’. HIGHLIGHTS

Fully Bilingual English / Portuguese;

Conversational Spanish

MS Office Proficiency (PowerPoint, Excel, Word)

SAP Business One management software /

Invoicing, Order Entry, Royalty Reporting

BMS and Landmark traffic system (TV

broadcasting)

Basic book-keeping/ Forecasting

Excellent verbal and written communication skills

Proofreading and editing

Travel Arrangement

Internet savvy (Google seach, Social Media)

Typing skills

Meeting support

Customer Service Management

Telephone etiquette

Active listener, team player, highly organized,

problem solver, detail oriented, quick learner

Process Oriented

Promotional setup skills / Trade Show experience

Total Wellness Focus

Environmentally conscious

Holistic Skin Health expert

Classical Pilates training (private and group

instruction)

Avid Yoga and Meditation practitioner

Mind Body software

Intuitive

Dog whisperer, animal lover

EXPERIENCE

Account Services Director/ Account Manager Mar 2008 – Dec 2014 Cocona Inc/ 37.5TM Technology Boulder, CO

Assist SVP of Marketing, Merchandising & Sales with all Sales related matter;

Interact with Sales personnel to collect, organize and store relevant client information using automated systems;

Assist in preparing forecasts for board meeting and budget planning;

Provide inside sales support being the main point of contact for new/ prospective customers;

Develop constructive and cooperative working relationships with customers and maintain them over time;

Provide continuous customer service support by answering customers’ questions about products, prices, lead-times etc;

Interact with all departments on a daily basis to ensure seamless flow (Operations, Accounting, Marketing, Merchandising, Product Development, etc);

Schedule meetings (in-house via conferencing and remotely via Skype);

Assist with travel arrangement;

Travel occasionally with West Coast sales rep to assist in customer meetings;

Manage US and European Sales force by enforcing accountability (weekly updates on all accounts by territory);

Assist Operations department by supplying forecast information for raw materials planning;

Collaborate with colleagues to exchange information, such as selling strategies, pertinent account information and leads;

Assist accounting department by providing monthly royalty invoice reporting from various different mills abroad;

Responsible for multiple key accounts;

Work as a liaison between brands, garment vendors and mill partners ensuring timely receipt and final delivery of Purchase Orders;

Stay on top of each account’s trend and foreseeing their needs;

Assist customers with development requests including selection of factory, price negotiation, completion dates, testing standards, submission for approval and lab dip processing;

Communicate daily with global manufacturing partners and garment vendors;

Responsible for receiving orders from customers and issuing Purchase orders to factories;

Meet weekly with Operations teams to troubleshoot potential problems and work with supervisor internally to solve all issues; Inform customers of estimated delivery schedules;

Responsible for ensuring timely payment receipt on completed orders and issuing payment to the factories;

Responsible for invoicing all orders thru SAP;

Work with Product Development on line selection for each season and all trade shows;

Attend and assist in preparing for trade shows;

Esthetician/ Skin consultant & Retail Sales Associate Feb 2006 – Jul 2007 Jurlique Wellness Day Spa Santa Monica, CA

Provide and maintain the highest standard of esthetics and customer service;

Educate customers on the importance of proper skin care;

Make recommendations for home care as well educating clients on products;

Perform customized facials and body treatments based on spa’s protocols;

Perform exfoliation, extractions, facial massage, body wraps, face and body waxing;

Responsible for retail sales;

Provide exceptional customer service;

Assist with monthly inventory management and reporting. Administrative/Personal Assistant/ Tour Coordinator Aug 2003 – Feb 2006 SouthWinds Travel & Tours Los Angeles, CA

Assist manager with day-to-day operations;

Client support via telephone, in-person and email;

Monitor accounts receivables and payables;

Perform general office duties, bookkeeping and administrative assistance for both business and owner;

Arrange and manage travel arrangements for large groups (200+ people);

Assist with hotel bookings and car rentals;

Provide exceptional customer service.

Administrative Assistant III Aug 2000 – Jul 2003

UCLA Medical Center Los Angeles, CA

Provide administrative support to the lead pediatrician conducting HIV prevention studies throughout Brazil;

Organize international travel arrangements for a group of 60+ doctors traveling to Brazil;

Travel abroad assisting doctors in a foreign country;

Prepare reports to be submitted for approval at UCLA according to protocol for studies being conducted;

Submit reports for approval of new drugs to be used in studies, including familiarization with MSDS sheets and National Institutes of Health (NIH) regulatory procedures;

Translate materials and correspondence (English to Portuguese and vice-versa);

Prepare expense reports.

EDUCATION

University of California, Los Angeles, CA – Environmental Studies 1992

UCLA Extension classes in Entertainment Studies, 1999 and Fall/ 2001

University of Phoenix, Lawndale, CA – Business Ethics

Santa Monica College, Santa Monica, CA – Certificate of Completion of Skin Care Program, Certificate of Completion of Salon Management; & AA degree in general studies (California Aesthetician’s license – 2005)

Certifications: La Stone Face Massage Therapy; European Facial Massage; Lymphatic Drainage massage

Santa Monica College, Santa Monica, CA – Early Childhood Development/ Psychology 11

Ongoing: Pilates Certified Instructor (PMA/ Playa Pilates); Holistic Nutrition Practitioner (Natural Healing Institute)

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