Engineer Technical Support

DEB KUMAR DAS

E-mail: *********@*****.***

_

Summary

After finishing my graduation (B.Com) on 2009 from Vivekananda college (C.U) I had Completed Computer Hardware & Networking Course from Ramakrishna Mission Lokasiksha Parishad Narendrapur on 2010 ( Grade-A ) .then I took admission in Webel for the course of ccna after completed I got the chance of joining hunk security & management Facility services Worked as a service engineer In the year nov 2012. Where I am given only technical support in Kolkata south 24 parganas & also central kolkata. I started my career as a Technical support engineer for Hunk security & Management Facility Services in Kolkata,. I have got lots of experience after joining these companies. I totally handle our customers.

On 2013 in december joined other company, which was PCs Technology Limited as a FMS ENGINEER, IN Kolkata Port Trust project. Then now presently worked in WIPRO as a desktop engineer (HDFC bank project).

Personal Memoranda:

Permanent Address

:

847 Motilal Gupta Road (near- east park), P.O- Barisha, P.S- Haridevpur, Dist- 24Parganas (South). Kol-700008.

Contact Number

:

Mob: 980-***-****

Date of Birth

:

1st February 1989

Gender

:

Male

Marital Status

:

Married

Hobby

:

Cricket, Football, listening Music, computers, Photography, Interacting with people.

Father’s Name

:

Sukumar Das

DECLARATION: I hereby declare that the information furnished above is true to best of my knowledge

Place: kolkata

Date: SIGNATURE

Educational Qualification:

EXAMINATION PASSED

NAME OF THE INSTITUTION/ COLLEGE

BOARD /UNIVERSITY

YEAR OF PASSING

GRADUATE IN B.COM

VIVEKANANDA COLLEGE

CALCUTTA UNIVERSITY

2009

HIGHER SECONDARY

THE KHIDDIRPORE ACADEMY

W.B.B.S.E

2006

MADHYAMIK

THE KHIDDIRPORE ACADEMY

W.B.B.H.S.E

2004

Technical Qualification:

NAME OF THE COURSE

NAME OF THE INSTITUTION / COLLEGE

PASSING YEAR

HARDWARE & NETWORKING

NARENDRAPUR RAMAKRISHNA MISSION

2009-2010

CCNA

WEBEL

2011-2012

Extra Circular Activities :-

Having knowledge basic computer M.S Office from WEBEL.

Exam passed the computer literacy program govt. of west Bengal (IBM.).

Standard

ID No

Year

Marks obtain

XI

286967

2004-05

58%

XII

283470

2005-06

81%

Technical Skills

1.Maintenance of desktop machines and solving of major & minor problems .

1.Installation of system and application software’s.

2.Troubleshooting of system & application software issues and solved it

3. Formatting of hard drive,low level formatting

4. Installing of various driver software.

5.Remove unused files and software to put the software all the computer in their functional order

6.Installing Of Antivirus software on the client computers.

7.Scan & Remove various Viruses from effected computers using of rescue disk

8. Data backup with the using of LAN in the network Computers

9. remotely troubleshooting the computers end users places

10.Timely backup of Department data from server.

11. Installing network Printers, network Xerox printers,Installing & support of Thin Client Computers,VDI computers.

12.Installing System Software Through LAN,.

13.Installing,backup & configure lotus notes.

14.Defray the hard drives on computer functioning too slow.

15.Knowledge of working in domain structure.

16.Repair & recovering Crashed system file.

17.Supported end users in problems with using desk top applications.

18.Resolved application queries and incidents.

19.Performed software support such as software updates, configurations, software rebuilds and client installation.

20.Expertise in managing and administrating user domain and accounts.

21.Experience of handling onsite services.

Personal Skills :-

• Creative, Self Motivating & Dedicate

• Sound Knowledge of team building and long term relation

• Honest, Sincere & Frank

• Work Smoothly in Under Pressure Environment

• Confident & Effective in dealing with people

PERSONAL TRAITS :-

Confidence to take up any job responsibility and to meet challenges. Zeal and enthusiasm for learning and commitment towards the job in hand. Ability to get well with others.

WORKING EXPERIENCE :-

1.Worked as a Hardware & Networking support engineer in HUNK SECURITY &MANAGEMENT FACILITY SERVICES.(1YR)

2. worked in PCS TECHNOLOGY LIMITED as a FMS Engineer .( KOLKATA PORT TRUST Project).(1yr)

3.Now worked in WIPRO Infotech as a desktop engineer (L2) (HDFC bank project) (1yr 3months)

Operating Systems – specific:-

The entire Windows® gamut like Windows 98, Windows XP (Professional & Home), Windows 7,Vista, Windows 2003 &Windows 2008 (Server).

Key Responsibilities handled :-

1)Diagnose hardware and software problems, and replace defective components.

2)Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

3)Taking phone calls from client and resolve their issues Remotely through software.

4)Configuring Lotus Notes Mail Account as well as taking Backup of Emails including address files.

5)Providing technical support/troubleshooting for day-to-day operation to users on LAN and standalones Machines via Personally or Telephonic or REMOTE DESKTOP OR VNC SOFTWARE OR NET MEETING,IBM Endpoint,DSM Ammyy,team viewer etc.

6)Involvement In System Migrations And Moves, Upgrades Of Hardware And Software.

7)Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.

8)Installation and configuration of system software and printers Thin client pc’s.

9)Check the mails from End users and revert the same.

10)Physically visit the client locations and resolve their issues any hardware or any network related problem such as switch,servers etc.

11)Log in and run services in UBS servers, taking backup.

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