Customer Service Information Technology

HARPREET KAUR

*** ******** ****, **** ** ***** 919-***-**** ************@*****.***

Summery

A professional application developer with 20 plus years of frond end web development and backend database experience.

High degree of knowledge of data driven websites using HTML, HTML5, JavaScript, JQuery, CSS, PHP, ASP, AJAX and other UI frameworks.

Worked extensively with Graphic tools such as Adobe CS/CC/Photoshop and GIMP software

Created websites from scratch and maintain and enhance as needed.

Clear understanding of user interface for web designs and experience with multiple websites.

A fast learner who adapts to new technologies very quickly. Try to stay on top of technology with latest software versions and comfortable trying new environment.

Develop in Microsoft Visual studio and extensively use visual source safe for keeping files.

Working on using new technologies such as Angular JS, Drupal

Database Administrator using SQL Server and have worked with DB2, Mainframe, Access and good

Knowledge of T-SQL.

Very analytical and forward-thinking; very attentive to detail.

Able to solve complex problems and offer multiple potential solutions.

Strong skills interacting with customers and business users.

Experienced in team lead and technical lead positions.

Skills

HTML, HTML5, JavaScript, JQuery, CSS, PHP, ASP, AJAX and other UI frameworks, PHP, ASP, SQL Server 2014/2012/2008/2005/MSDN, AJAX, XML, T-SQL, DHTML, HTML 5, CSS, JavaScript, VBScript, JQuery, JQuery UI, JQWidgets, Drupal

Tools

Microsoft Visual Studio 2015, Visual Source Safe, SQL Server Management Studio, Internet Information Services Manager, Apache, Ioncube, Silverlight, Microsoft Office – Excel, Access, Word, Powerpoint, Publisher, Adobe Photoshop, TeamViewer, Internet Explorer, Chrome, Firefox, LINQpad

Experience

Senior Application Developer and Database Administrator

Crispin Corporations – Raleigh NC

2001-Present

My roles at Crispin in the last 15 years include Research & Development, Project Management and Customer Service to enhance our product for the broadcast engineering technology market.

Professional front end web developer, Create, maintain and enhance web sites from scratch. Use Visual Studio to write code form scratch using HTML, CSS, jQuery, Ajax, PHP and ASP extensively .

Perform multiple frond and back end responsibilities including user interface, workflows, designing to fulfill customer needs. Flow charts, feature designs, documentation and refular meetings to get feedback from users . Work on the back end using sql server – creating views, stored procedures, triggers etc to store useful data. Create reports and display in the front web pages.

Effectively communication between coworkers and other developers and users to develop and create per feature specifications and provide ideas to make a better interface.

Bridge the gap between excellent UI design work and compelling front-end code interactions

Professional Responsibilities

Thorough understanding of contemporary interaction design aesthetics

Produce working front-end interactive code from Prototype Comps and or art direction from Senior Web Designer.

Being the main Database Administrator at Crispin my main responsibilities include installing, maintaining, designing, tuning and performance monitoring, security and upgrading of all Crispin databases. I am also responsible for designing and maintaining Web-enabled asset management solution that combines extensive media management capabilities with powerful relational databases to design automation system solutions.

Led the software development efforts involving the Crispin on Air Systems products. The On Air Systems development group is responsible for design and implementation of robust modular software components. The activities include: architecture and implementation design, technology selection and qualification, coding, participation in the product and feature design process, feature enhancements and sustaining engineering, project management of development activity and staff development.

I design and maintain the Customers Issue tracking system.

I also maintain our corporate website as needed.

Design graphics from scratch using Photoshop and similar tools.

Lead and manage complex projects independently and also work in a team for some other projects.

Application Developer

Center for Information Technology (CIT), National Institutes of Health, Bethesda, MD

1999-2001

Management, Systems analysis and Development of Graphical user interface applications for CIT used for Clinical Trials and Medical Research.

Maintained the CIT homepage and worked on many other websites using DB2-Mainframe and SQL Server as databases, ASP for Server Side scripting and HTML, JavaScript for the front end.

Worked on numerous Web generated reports and Search engines to search for medical research and diagnostics for Clinical trials. Dynamically generated websites using HTML based form data and

Designed graphics from scratch using Photoshop and similar tools.

Worked with Visual Studio, Front Page and similar tools to design the sites and debug.

Web Master

Information Technology Department, Center for teaching and learning,

Montgomery College, MD

1998-1999

Managed and Designed websites for Faculty members and professors. Helped them put their study and test materials online for easy access by students. Maintained their databases with student scores and related information. Worked on Office, Excel, Access and PowerPoint extensively to create presentations and documents as needed.

Worked on report generation and macros using Excel and Access.

Helped with creating faculty logos using Photoshop and other graphic tools.

Education

1997-1999 Montgomery College. Maryland - Associate Degree in Information Systems

1995-1996 Meerut University, UP India - Master of Arts in English

1991-1994 Delhi University, India - Bachelor of Arts in Mathematics and English

1990-1990 Basic Computer Skills - Computer Programming at CIT, India - Delhi

1988-1990 University of Cambridge, UK - Advanced level GCE

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