Customer Service Secondary School

Education and Academic Achievements

University of Guelph-Humber

Honours Bachelor of Applied Arts, Media Studies & Diploma in Media Communications, Fall 2015.

The Chang School of Continuing Education, Ryerson University, September 2009 – April 2010

Introduction to Make-Up Techniques for Theatre and Film

Make-up Artistry for Film, Theatre, and TV

Introduction to Food Service for Hospitality and Tourism

Service and Professionalism for Hospitality and Tourism

Emily Carr Secondary School, Woodbridge, Ontario

Ontario Secondary School Diploma, June 2006.

Graduated as an Ontario Scholar for achieving an average of over 80% in my senior year.

Awarded for character excellence

Active participant in various sports teams and musical ensembles

Public Relations, Events, and Promotional Experience

Evanov Radio Group: Z103.5, 88.5 The Jewel, 103.9 ProudFM, February 2013 – Present

Event Manager

Represented the various radio stations at promotional events.

Actively promoted station initiative with high energy and professionalism.

Interacted with listeners, took event photos, ran contests and provided information to contestants and listeners.

Used social media channels to promote events.

Conducted live on location remotes with station hosts.

Transported and set up station equipment at events.

University of Guelph-Humber: Music 4 Motivation March 2012 –April 2013, Emerge Media Awards January-April 2015

Created, produced and hosted Music 4 Motivation, a weekly two hour radio show focused on delivering health and wellness facts with accompanying high energy popular music.

Head of promotion and sponsorship for the first ever Emerge Media Awards (EMAs)

The Annual Teddy Bear Affair for Children’s Aid Foundation

Volunteer, November 2011

Greeted guests into the Metro Toronto Convention Centre and directed them towards the Gala

Answered general inquiries.

Helped with set up and execution of the silent auction.

Spark Annual Gala for Children’s Aid Foundation

Promotional Liaison - Volunteer, May 2011

Greeted honorees and directed them to designated areas.

Organized gift bags for guests.

Promoted prizes and sold raffle tickets.

Kept sales money organized and safely guarded.

Assisted in the overall set up and take down of the event.

Emily Carr Secondary School, 2005-2006

Student Council Co-President and Grade 12 Representative

Oversaw and participated in the organization of school wide activities and events, including the Halloween dance, semi-formal gala, fundraiser for cancer research, annual food drive, and the inaugural graduation ceremony.

Communicated with the student body.

Acted as student body ambassador.

Customer Service Experience

Marcello’s Pizzeria, October 2006 – Present

Hostess:

Responsible for crowd control and seating customers

Directing and delegating bussers in order to make sure tables are presentable

Demonstrate patience and diplomacy with customers

Learned the importance of clear and thorough communication

Bartender:

Responsible for making drinks, coffee and desserts for the servers as well as serve other customers

Expected to perform at a fast pace with great efficiency and accuracy

Server:

Take orders and serve food attentively, accurately, and hospitably

Handle money and keep track of it

Hobbies and Interests

Yoga, Crossfit, Long- Distance Running

New music and pop culture history

Engaging with social media

Makeup artistry techniques

Cooking and hospitality

Travel

References

References available upon request.

Contact this candidate