Customer Service Medical

Lisa Getman

Phone: 516-***-**** Email: ********@*****.***

Summary of Qualifications

Detail-oriented and highly qualified Medical Coding & Billing Candidate, demonstrating related experience in the health care industry as a Payments/Collections Specialist and a Medical Coding & Billing Certificate through the U.S. Career Institute in New York, NY. Currently seeking a position as a Virtual Medical Assistant which will effectively utilize all skills, abilities, and areas of expertise as follows:

Medical Billing & Coding

Administrative Support

Healthcare Policies

Patient/Client Relations

Accounts Payable & Receivable

Recordkeeping/Bookkeeping

Patient Relations/Education

Claims Submittal/Maintenance

Insurance Settlement Process

Customer Service

Payment Processing/Tracking

Medical Terminology

Medical Records/Files

Account Collections

Delinquency Arrangements

Computer Skills

Education & Professional Development

U.S. Career Institute, New York, NY Medical Coding & Billing Specialist Certification (2016 – Present)

Kingsborough Community College, Brooklyn, NY Associates of Business Administration

Core Competencies

-Providing administrative support, such as answering/screening phone calls, scheduling meetings, creating/mailing correspondence, organizing files/reports, and resolving discrepancies.

-Assisting with several medical office operations, including copying, filing, ordering supplies, faxing, distributing mail, generating reports, and projects as assigned by management.

-Solving problems and issues by utilizing interpersonal communication skills while nurturing relationships with clients, superiors, coworkers, and other medical professionals.

-Conducting research, supporting staff, billing patients, organizing and managing filing systems, and utilizing the office database to input/retrieve information.

-Composing and editing letters, memos, faxes, agendas, and various reports as necessary.

-Responding to patient/client inquiries and resolving all problems while ensuring the delivery of excellent customer service through fast and accurate payment processing.

Professional Experience

New York Life, Lawrence, NY – Employee of Independent Contractor 2016- Present

Self-Employed, Lawrence, NY Mary Kay Independent Consultant 2014 – 2015

Universal Kitchen Supplies Corp., Lawrence, NY Project Manager 2010 – 2012

Orthopedic Physical Therapy Office, Inc., Forest Hills, NY Payments/Collections Specialist 2008 – 2009

Radio Shack, Inc., Brooklyn, NY Sales Associate/Assistant Manager 2001 – 2005

Technical Proficiency

Microsoft Office, QuickBooks, Medical Billing/Claims Systems, Computers, Internet

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