Customer Service Representative
Resume:
BARBIE GIRL CAMDAS SAMSON
Interventions Circle A 263, Ecoland Subd. P-1
Mobile No. (63-908-****-***
**********.******@*****.***
Career Objectives
An outgoing individual desiring work at home position with a company to represent business with a highly professional and caring demeanor.
Qualifications
Computer literate
Microsoft Office (Advanced)
Verbal and written communications
Ability to cope with difficult people and work situations
Multi-tasking
Data entry
Personal Data
Age: 26 yrs. old
Date of birth: November 24, 1989
Place of birth: Koronadal City, South Cotabato, Philippines
Sex: Female
Civil Status: Married
Citizenship: Filipino
Height: 158 cm.
Weight: 57 kg.
Work Experience
Call Center Representative Feb 2015 - Present
Teleperformance Incorporated, SM City Davao,
Davao City, Philippines
Job Description:
-Determines requirements by working with customers.
-Answers inquiries by clarifying desired information; researching, locating, and providing information.
-Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
-Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
-Maintains call center database by entering information.
-Keeps equipment operational by following established procedures; reporting malfunctions.
-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Legal Secretary Jul 2011 - Jan 2013
Samson Law Firm
Brgy. 3, San Francisco, Agusan del Sur, Philippines
Job Description:
-Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.
-Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information
-Maintains attorney calendar by planning and scheduling conferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering.
-Maintains client confidence by keeping client/attorney information confidential.
-Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence.
Branch Supervisor May 2010 - May 2011
OroDerm Facial Spa, SM City Fairview Branch
Quezon City, Philippines
Job Description:
-Maintain inventory and ensure items are in stock.
-Analyze financial statements in order to enhance profit making opportunities.
-Maintain health and safety measures and store’s cleanliness.
-Help, drive, motivate, and encourage retail sales staff to achieve sales targets
-Handle customer complaints, issues and questions.
-Make sure pricing is correct.
-Work on store displays.
-Evaluate self-on-the-job performance, as well as other staff.
-Identify market trends that appeal to customers.
-Ensure promotions are accurate and in tune with company’s standards.
-Utilize computers to record sales figures, for data analysis and forward planning.
Educational Attainments
Tertiary Year Graduated
Notre Dame of Marbel University March 2010
College Degree in Hotel and Restaurant Management
Koronadal City, South Cotabato, Philippines
Secondary
Pines City Colleges April 2006
Magsaysay Avenue, Baguio City, Benguet, Philippines
Primary
Koronadal Central Elementary School II April 2002
Koronadal City, South Cotabato, Philippines
Trainings/ Seminars
Food and Beverage Services National Certificate II April 28, 2010
TESDA, Koronadal City, Philippines
- Participate in Workplace Communication
- Work in a Team Environment
- Practice Career Professionalism
- Practice Occupational Health and Safety Procedures
- Develop and update industry knowledge
- Observe workplace hygiene procedures
- Perform computer operations
- Perform workplace and safety practices
- Provide effective customer service
- Provide Link between Kitchen and Service Area
Practical Approach to Customer Service Feb. 14, 2010
Medical Tourism, International Hotel Management
Safety in the food Industry
KCC Convention Center, General Santos City, Philippines
On-the-job Training in Dolores Tropicana Resort April - May 19, 2009
General Santos City, Philippines
Hotel Ocular visit- Overview, Familiarization and Aug. 24, 2008
Visit to Front Office Department, Housekeeping and
Food and Beverages Department
Sydney Hotel, General Santos City, Philippines
Character References:
Mrs. Merlinda Dy Colina
General Manager
MM Marbel Construction and Supply Inc.
Km. 4 J.P Laurel, Bajada, Davao City
Mrs. Nerissa Nascariñas
Head Nurse
Ricardo Limso Medical Center
Illustre, Davao City
Ms. Rufemil Gapol
Trainer
4F Annex Bldg., SM City Davao
Ecoland, Davao City
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