Looking to Migrate from IT Analyst to Business Analyst

Jeffrey M. Himes

**** ******* ******* *** 702-***-**** *********@*****.***

Las Vegas, NV 89148

Objective

To obtain a position in Information Technology Systems and end user support, that utilizes my experience and provides opportunity for continued development as a valued IT professional.

Experience

Contract Help Desk Technician Feb 2016-Feb 2016

Insight Global

Imaging PC's with Ghostcast

User Account maintenance in WM/AS400

Troubleshooting user issues with PC's and Printers

Maintain and update equipment with network closets

Assisted users with issues involving wired and wireless bar code scanners

Setup, Configured, and Repaired Zebra Label Printers

Systems Administration/Help Desk Tech Sep 2014-Jun 2015

Robert Half Technology

•Updating and Imaging PCs to bring the company to PCI Compliance.

•Setting up new computers and peripheral equipment

•Modifying user accounts within Active Directory

•Migrating data from Server2003 and Server 2008 to Server 2008 and Server 2012R2

•Installing and configuring all software per department necessary for the daily operation of the business

•Resolving end user computer problems, including hardware, software, and peripheral devices

•Remotely repairing computers using Symantec PC Anywhere and Remote Desktop

•Imaging Computers utilizing CloneZilla

•Imaging PC’s using Acronis software

•Moving employees per company specifications, and verifying that all network connectivity was working and that users where connected to the local printers

•Resolving daily helpdesk tickets which included hardware and software troubleshooting, network connectivity, and printer maintenance and configuration

•Utilizing Kace Ticketing system to schedule and resolve tickets involving hardware, software, peripheral devices and network related issues

•Maintaining accurate PC inventory utilizing multiple software programs

•Maintaining computer IP addresses on static network configuration

•Troubleshooting network connectivity and tracing network cables with tone generators

•Virus and Malicious Activity remediation with Sophos Anti-Virus, Trend Micro, and Microsoft Security Essentials

Computer Technician Jun 2014 – Aug 2014

IGMAS Technology

SLS Hotels Las Vegas

•Maintaining detailed user and computer information within Active Directory

•Assigning permissions to departmental folders within Microsoft Server 2012

•Resolving Computer hardware, software, and network problems

•Utilizing footprints ticketing system to assist users with any computer related issues.

•Preparing the users workstations in preparation for the move into the main business location

•Imaging PC’s via GhostCast and preparing them for new user deployments

•Creating new user and computer accounts in Active Directory

•Maintaining Office 365 Email Accounts

PC Refresh Tech/Asset Management/Logistic Management Jan 2014 – May 2014

Aims/Ascendum Solutions

Caesars Entertainment

•Maintained data on assets received and used for the PC Refresh Project

•Maintained Active Directory records for assets deployed and decommissioned

•Backed up all PC data and transferred it to new computers

•Connected and installed all peripheral equipment and devices on new computers

•Prepared and delivered all equipment to necessary locations

•Assisted employees with using new PC hardware and software

•Imaged and installed software on new computers

Customer Service/Support Tech Oct2013 – Dec2013

Shift4 Corporation

•Supported Shift4 Dollars on the Net software

•Maintained Dollars on the Net user data, including adding users, user preferences, and submitting password reset requests

•Assisted with PIN pad and credit card processing device installations

•Installed Shift4 Universal Transaction Gateway

•Diagnosed connectivity issues between POS/PMS and Shift4 Universal Transaction Gateway

•Audited transactions, including charging, crediting, and voiding

•Used ticketing system to log case and call information

Windows 7 Deployment Technician Aug 2013 – Sep 2013

Robert Half Technologies

Stoel Rives LLP

•Prepared employees computers for upgrade from Windows XP to Windows 7

•Imaged all new computers using SCCM and USMT

•Installed all programs necessary by using Run Advertised Program

•Confirmed that all computers had Bitlocker and was running properly

•Deployed new computers to users and setup all accounts as users computer standards

•Backed up all replaced computers to the local network

•Followed up with users to confirm computers were to users specs

Service Desk Analyst I July 2010 – March 2013

Robert Half Technologies

Dendreon Corporation

•Managed inventory and shipping/receiving IT equipment

•Provided technical support for computer and telecommunications equipment

•Performed software installation and upgrades

•Diagnosed problems and made recommendations for improving system performance

•Resolved work request tickets from the IT ticket queue.

•Trained interns the necessary skills for becoming an IT technician

•Assisted with building an image for the new windows 7 computers.

•Upgraded computer systems from Windows XP/Office 2007 to Windows 7/Office 2010

•Maintained and Setup Cisco Tandberg Telepresence systems and scheduled meetings

•Managed conference rooms, including maintenance of computers, displays, speakers and microphones

Education

Technical School

Jefferson County DAVTS September 2004 – January 2006

Computer Applications Technology

Computer Skills

•Microsoft Windows XP, 7, 8

•Microsoft Server 2003, 2008, 2012R2

•Microsoft Office Suite 2007, 2010, 2013, 365

•Cisco Tandberg Telepresence

•Active Directory – User Account and Hardware Creation/Management/Configuration

•Security Software – McAfee, Symantec, MalwareBytes, Trend Micro,

•Imaging Software – SCCM, CloneZilla, GhostCast

•Ticketing Systems – ZenDesk, Kase, Remedy

•Remote Software – TeamViewer, PC Anywhere, Remote Desktop

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