Customer Service Assistant
Resume:
GABRIELLE J. MODESTI
Permanent Address
Opelika, Alabama 36801
Email: ************@*****.***
EDUCATION
Bachelor of Science; Psychology
May 10, 2014
Tuskegee University
Tuskegee, AL 36088
EMPLOYMENT AND OTHER WORK EXPERIENCE
Residential Instructor, The Learning Tree, Inc.
December 2014- December 2015
Caretaker for the Intellectually Disabled
Bathed students
Engaged in person centered individual plans with students by teaching them material in their qualified grade level
Scheduled haircuts, grocery trips, and outings for students
Cooked meals administered by nutritionists
Went grocery shopping for students
Washed clothes/ cleaned room
Dispersed medication to students
Was responsible for collaborating and coordinating all funds of students when attending outings
Helped them accommodate to their living styles
Worked closely with students and supervisor to determine what services are to be provided for students when they have a crisis and which appropriate way to figure a solution for students behavior
Maintained status of each med given to students, along with providing updates throughout each month to the nurse on the status of students behavior
Certifications
Professional Crisis Management Certified; Practitioner 2 (PS)
CPR/First Aid
MAC (Medication Assistance Certified)
Teaching eligibility
Behavior Tools
Server, Firebirds Wood Grill Restaurant
March 2014-February 2015
Processed payments
Greeted customers
Cleaned tables and dining area
Set tables
Hosted parties
Served drinks
Ran food
Cleaned restaurant at the end of every shift, due to table location
Teachers Assistant, Tuskegee University (Volunteer)
October 2012- September 2015
Graded tests
Tutored students
Sat in during class time to help students
Office managed
Administrative Assistant, Tuskegee-Macon County Community Development Corporation
May 2014 – September 2014
Answered phones
Handled copy funds
Made copies
Sent faxes
Sorted out papers and managed a filing system
Coordinated meetings geared towards tenants
Typed documents such as by-laws and contracts
Helped assist in grant writing process
Ran errands for Executive Director and Business Development Specialist
Scheduled appointments for Executive Director and Business Development Specialist
Office Assistant, Tuskegee Athletics Department (Baseball)
November 2012 – May 2013
Made copies
Ran errands for baseball coaches
Sorted out baseball players uniforms
Assisted coaches/players during their practices
Found baseball regional schools and contacted representatives to plan future games
Typed and hand drew baseball plays
Took footage of baseball games
Worked scoreboard
Traveled with team
Research Lab Worker, Dr. John Heath
January 2013- May 2013
Weighed rats
Weighed food
Put rats in session chambers to test their memory on what lever to push
Participated with research experiment related to learning and memory; Operant Conditioning
Helped encourage rats finish sessions
Refilled sugar pills
Entered data
Observed behavior of those receiving numerous amounts of mercury
Customer Specialist, Best Buy
Pasadena, CA October 2007- July 2010
Helped satisfy all customers’ needs
Down stocked product to fill in gaps
Rang up all sales
Encouraged warranty or plans
Helped customers make the best decisions about their purchases
Management Inventory with supervisor
Supervised customer service protocols during second year of employment
President/Student Worker, Ujima Program
Pasadena, California September 2009-July 2010
Supervised program and club meetings
Organized/Hosted fundraiser and special events
Mentored incoming freshmen
Mentored/Volunteered at an Elementary school
Established community service activities
Participated/Led a workshop in Dream Deferred Conference
Clerk, California Highway Patrol
Altadena, CA, June 2006 – July 2006
Answered phones
Logged officer tickets/subpoenas into the ticket book
Filed and checked traffic tickets
Confirm court dates for officers
Supervised the organization of subpoena and traffic court documents
Oversaw scheduling of officers for court year
REFERENCES
Dr. Gwendolyn Jones
Assistant Professor, Psychology
Tuskegee University
40-304 John A. Kenney Hall
Chiara Hensley
Ombudsman
Eastern Michigan University
Past: Pasadena City College
Ujima Program Director/Coordinator
Dr. John Heath
Associate Professor/Researcher
Tuskegee University
CVMNAH, CAS, College of Veterinary Medicine, Nursing & Allied Health
2050 Williams Bowie
Associate Professor
Haygood, Lawrence F.
Macon County CDC, Cooperative Extension
Community Business Development
608 Dibble Street
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