Customer Service Maintenance
Resume:
JACK SCOTT CALDWELL
North Manchester, IN
260-***-**** **********@*****.***
Accomplished, detail-oriented technical professional with 20+ years experience planning and supervising a comprehensive maintenance program.
Management Professional
Summary of Qualifications
Master of Business Administration. Develops strong working relationships with Skilled Trades and Machine Operators and partners with fellow supervisors and superiors to attain an in depth understanding of the business and products. Strong verbal and interpersonal skills that demonstrate ability to deal effectively and tactfully with all types of people. Takes every opportunity to strengthen the company’s public relations image with community affairs. Demonstrated capability to impact teams immediately, leads by example, identifies process inefficiencies, and increases overall productivity in a fast-paced environment. Knowledgeable in periodic reporting, integrated back-office, compliance regulations. Very experienced in MS Office and some SAP.
CORE COMPETENCIES
Repairs • Troubleshooting • Operations • Testing • Training • Inspection • Supervision • Installation
• Modifications • Maintenance • Customer Service • Systems • Aerospace • Quality
• Electronics • Aircraft • Fleet • Facilities • Logistics • Veteran
EDUCATION and PROFESSIONAL DEVELOPMENT
Masters Degree, Business Administration
Keller Graduate School of Management
Chicago, IL
Bachelor Degree, Technical Management and Human Resource Management, 3.52 GPA
DeVry University
Chicago, IL
Sigma Beta Delta
Honors Graduate
Associates Degree, Aviation
Vincennes University
Vincennes, IN
PROFESSIONAL EXPERIENCE
General Motors Springhill Tennessee 2015 - Present
Production Group Leader
Conduct daily operations of Garnish and Quality for the facility for the 2017 Catilca and 2017 Acadia. Conduct SOT walks and OP Readiness reviews, advised and assisted in the set up and change over to the new product. Responsible for weekly safety briefings and SPQRCE board review.
Fiat Chrysler Automobiles Kokomo Indiana 2013 - 2015
Area Maintenance Supervisor
Conduct daily briefings as to the state of the Department 7500. Coordinate skilled trades to production as to repairs to machines and projects. Familiar with WCM, EWO, SMAT, TWTTP and 5S. Direct report for 20
tradesmen, 6 Team Leaders and 50 Operators
TENNANT SALES AND SERVICE Fort Wayne, IN 2005 - 2013
Area Service Representative
Client-facing, repair, and maintenance-oriented professional who optimizes the product functionality for this manufacturer of industrial cleaning equipment, floor machines, floor coatings and detergents. Partnered with internal stakeholders to enhance the design and development of new tooling for conveyor chains.
Subject Matter Expertise has led to being rewarded as an Elite Ambassador. This citation is awarded to the top 5 % of all service reps as measured by Gross Profit
Recognized with Managers Award
THE COCA COLA BOTTLING COMPANY Fort Wayne, IN 2004 - 2005
Fleet Mechanic
Hands-on resource who supported key logistics efforts for this bottler and distributor of Coca-Cola, Minute maid, PowerAde, and Dasani brand beverages. Consistently performed and documented updated preventative and predictive maintenance services, led troubleshooting and the subsequent repair initiatives, and kept service and delivery vehicles on the road and fully engaged.
Maintained and documented full compliance with DOT and company standards and expectations
HOOSIER PENN OIL COMPANY Indianapolis, IN 2003 - 2004
Oil Delivery Driver
Certified and safety conscious professional who supported the transportation and distribution of quality lubricants.
Highly trained and licensed CDL driver who transferred case and bulk oil in a timely and consistent manner
UNITED AIRLINES Indianapolis, IN 1997 - 2003
Aircraft Mechanic
Highly trained and focused asset for one of the world’s largest airlines. Skillfully operated as a trusted dock safety point who consistently inspected and repaired all dock safety equipment.
Partnered with other team members to fully analyze, propose, develop, and implement a Door Shop which dramatically streamlined and enhanced the overhaul of entry and cargo doors for Boeing 737 aircraft. Served as an upgrade lead for the team on numerous occasions.
U S AIRWAYS Pittsburgh, PA 1988 - 1997
Aircraft Mechanic
Long-term technical resource who successfully provided repair and maintenance services for the sixth largest US airline. Educated and practiced in supporting mechanical, electric, and hydraulic systems upgrades, installations, and retrofits for the aircraft fleet. Served as an upgrade lead on numerous occasions.
Taxi and run qualified examiner for aircraft including the 737, F-100, DC-9 and CAT II qualified.
MILITARY EXPERIENCE
US ARMY Fort Campbell, KY Prior to 1987
Aircraft Structure Repair
101st Airborne Division, Air Assault Qualified, Honorable Discharge, 2 Army Achievement Medals
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