Customer Service Information Technology
Resume:
Melvin Thomas
***** ******** ***** ******* **** IL.
*******.****@*****.***
Career Focus
Seeking a challenging and rewarding career to utilize my IT skills in the field of technology.
Education
Wilberforce University, Wilberforce OH.
Bachelors of Science / Cisco Certified Network Associate
Technical knowledge/Skills
Proficiency in MS Office Suite, 2-3 years Office/Clerical/Administrative
Windows 7 troubleshooting knowledge, experience using AV equipment (projectors)
Knowledge of Windows Server 2012 Active Directory Users and Computers
Customer service, ability to learn company software
Familiar with HTML, 55 WPM
Hardware/Software Installation
Experience using WebEx and Ticketing Systems
4-5 years of Information Technology experience including basic understanding of PC set-up and configuration
Excellent oral and written communication, organizational skills
TCP/IP
Knowledge of EIGRP, LAN/WAN
Employment Experience
DocuCare Associate 8/2015-9/2015
PDS Technical Services
Provided Tier 1 customer support for local and remote end-users
Resolved and troubleshooted hardware problems such as (Printing, Scanning, Email and Faxing) issues as an administrator
Collected printer device information (Serial Number, IP, MAC Address by using company software
Gathered information about the customers devices
Collected asset data (Model, Serial #, IP Address, Location of device)
Demonstrated understanding of printer, copier, fax and scanner configurations
Discovered over +100 printers/ IP Addresses using the company software for the end users
Coordinated moves/adds/changes of office equipment and assets
Completed over +55 tickets using the ticketing system
Maintained an inventory database of financial installations of new and old printer devices using MS Excel Spreadsheets
Billing Assistant
ProviNET Solutions (Temp) 5/2015-6/2015
Distributed time entries between agreements
Closed 1000+ tickets of customers/clients in the ticketing system
Verified accuracy of billing data and revised for any possible errors
Reviewed documents like purchase orders to compute fees/charges
Clerical Clerk
Ranstad/JPMC 3/2014- 4/2015 and 5/2013 8/2013
Validated the accuracy for documents, processed work and met goals on time
Sorted documents in proper categories
Demonstrated teamwork
Prioritized multiple task using the copier machines, and lifting heavy packaging for shipping
Sorted incoming mail, packed boxes
Operated an OPEX scanner, sent document information through the computer system
Inventory Control Clerk
Exel Inc. 10/2011 -12/2011
Ensured that every unit was accurate in its designated location
Counted the products using the computer system through cycle counting
Awarded as Santa’s Little Helper for products scanned with good accuracy and efficiency
Achieved a 99th percentile for cycle counting and counted 400 locations within 4 hours
Computer Lab Intern
Wilberforce University 1/2008- 5/2011
Installed computer hardware systems for desktop users
Resolved printer issues, used AV equipment/projector
Assisted students in the use of technology to complete projects, including online research, document editing (formatting, spell check, etc.)
Managed/coordinated computer lab schedule for optimum use
Assisted users with office equipment (computer, printer, scanners,monitors etc.), provided solutions to user problems
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