Customer Service High School

***** ******* ***** ***** • Corpus Christi, TX ***10 Phone 512-***-**** • E-mail *************@*******.***

Danielle Anne Horsman

Objective

Acquire a prosperous career with opportunity to expand my knowledge base while offering purpose and fulfillment.

Employment

Present

Allied Barton Security Services Corpus Christi, TX

Security Officer - September 2015

● Observe

● Report

● Operation for security gate

● Inspection of persons and property

May 2015 - September 2015

Incendio Inc. Corpus Christi, TX

Field Representative – May 2015

Field Leader – June 2015 to August 2015

SafelinkTeam Supervisor – September 2015

● Team Building

● Customer Service

● In-store Marketing for government phone program

● Managed schedules and payroll for staff

2011-2015

Driscoll Children’s Hospital/Driscoll Health Plan Corpus Christi, TX

Utilization Management Technician (UM Tech) – 2011 to 2012

UM Tech Supervisor – 2012 to 2013

Marketing Specialist – 2013 to 2014

Member Services Specialist – 2014 to present

● Electronically distribute faxes

● Data entry, analysis, and processing

● Supervise and assist staff

● Grow & retain membership via marketing and outreach

● Time management and ability to improve company efficiency

● Creation and coordination of print materials/media

● Maintain marketing and outreach communication to ensure the messaging is

consistent, relevant, and within State Guidelines

● Financial, geographic, and statistical reports

● Microsoft Access Database Management

● Mediate Medicaid/CHIP eligibility and enrollment issues

● Supply orders and inventory

● Community outreach events

2009-2011

Coastal Children’s Clinic Corpus Christi, TX

Referral Coordinator

● Verify patient information

● Mediator between medical staff and patients

● Obtain script, notes, labs, etc. needed by specialist Call/Fax medical records

● Converse with insurance companies

● Monitor specialty office referrals for authorizations

2008-2009

IBC Bank Austin, TX

Start Position: Teller / End Position: Supervisor

● Customer satisfaction

● Sales goals

● Bank transactions

● Maintain cash in vault

● Assist with quarterly audits

2006-2008

Ruffalo-Cody Austin, TX

Student Caller

● Build rapport with alumni

● Earn donations for University of Texas

● Promote upcoming events

● Earn donations for community events

2004-2006

Albertson’s College Station, TX

Service Deli and Bakery

● Clean and organize

● Sales

● Intercom announcements

● Food orders and preparations

● Cake design

2005-2006

Blinn College Brenham, TX

Tutor

● Math

● English

● History

2003-2005

Cinemark Theater College Station, TX

Start Position: Concession / End Position: Projection

● Food preparation and serving

● Clean and organize

● Repair and maintain equipment

● Prepare films

Seasonal

The Pumpkin Patch Corpus Christi, TX

Sales Associate

● Sales

● Supply orders and inventory

Education

2010-2012 University of Phoenix Online Psychology Major

2006-2009 University of Texas Austin, TX Psychology Major, Minor Sociology

2004-2006 Blinn College Brenham, TX Psychology Major

1999-2003 Bryan High School Bryan, Texas

1999-2003 Hammond-Oliver High School for Human Sciences High School Diploma

Skills

● Proficient in MS Word, Excel, Power Point, Outlook, Access, SharePoint, Publisher

● Type 60 wpm

● 10 key

● Trained on GeoNetworks

● Clerical

● Phone Etiquette

● Cash handling

● Excellent customer-relations background

● Background in medical terminology

● Additional skills available upon request

References

● Diana Dankworth spouse 512-***-****

● Heather Johnson former director 361-***-****

● Jose Gonzalez colleague/friend 361-***-****

● Juliet Curiel former colleague/friend 361-***-****

Contact this candidate