Help Desk technician

Summary

Self-motivated, detailed oriented professional with customer service experience and in office settings. Fast learner with strong desire to grow in a professional environment. Proven ability to easily adapt in fast-paced environment while adhering to deadlines. Work well independently and as a cross functional team member.

Technical Skills

Communication and Office Skills

Configure TCP/IP protocols for LAN & WAN connectivity utilizing services like DHCP, DNS, WINS and VPN

Install and configure Windows OS to customers specifications

Remote Installation of Windows OS using WDS and Symantec Ghost

Implement and manage Active Directory. Create users, groups and assign permissions.

Knowledge of using USMT/ Windows Easy Transfer

Install Ethernet cables, setup a patch panel and punch down network drops

Basic understanding of configuration and management of Microsoft Exchange and Microsoft SQL.

Troubleshooting and repair computer hardware and software

Knowledge of Surveillance cameras and digital recording devices

Testing and troubleshooting circuits at the component level

Ability to manage high calls volume in a busy support environment

Proficiency in Microsoft Office applications, MS Word, Excel and Outlook

Bilingual – Creole

Customer Service skills

Dedicated, punctual well organized and eager to learn.

Ability to multi-task, problem solve and be able to prioritize assigned tasks

Education

Excellent

Knowledge of Configuring IP connection through LAN & WAN

03/2014-1/2015 Millennium Institute Boston, MA 02210

Obtain Network System Specialist Certificate

Hands-on program in troubleshoot, deploy small networks, PC install and configure various operating systems like windows 7, Windows Servers and Linux.

11/1998-12/2001 ITT Technical Institute Norwood, MA 02062

Associate degree: Applied science in Electronics Technology

A two years hands-on program with Electronics equipment

Experience

03/2014-Present Urban-PC LLC. Lakeville, MA 02702

Computer Consultant

Installing windows operating system on PC’s and Laptop

Troubleshooting Printers, Software and Hardware issues for PC’s & Laptop. Remove viruses and spyware. Instruct user how to safely browse the internet

Supporting users using remote desktop like LogMeIn, Windows RDP

Manage user account in Active Directory using AD management

08/2015-02/2016 Cambridge Health Alliance Somerville, MA 02143

Help Desk Representative

Reimaging HP & Lenovo computer

Troubleshooting Printers, Software and Hardware issues for PC’s

Adding PC’s to the domain, printers to specific PC’s, and PC’s name.

Installing Hardware & Application such as Epic, Ansos, Java, PICIS, Microsoft Access 2003 & 2007, NT cables, Power cables, and other Peripheral.

07/13-09/13 City of Boston Boston, MA 02118

Inspection Service Department- IT Department

Technical Support Specialist

Fielded calls from customer within and outside the building

Strong attention to detail and quality in a high volume establishment.

Troubleshooted software, printers. and PC’s issues

Setup wireless connection to laptop

02/03-11/04 Stop & Shop Freetown, MA 02702

Selector

Tasked to take and organize orders

Work cooperative and effectively with co-workers to accomplish duties as requested

Selected items for stores throughout New England

Drove Fork Lift to load and unload items

06/02-1/03 Pollak Canton, MA 02021

Machine operator

Assembled Connectors/adapters, and switches with various machine

Organize Connectors/adapters, and switches with the right board

Inspected all the parts for correct function and connection

02/99-4/02 Pinkerton Boston, MA 02109

Security Guard

Inspected the interior and exterior of the site

Assisted and escorted customers on grounds

Recorded hourly computerized reports on security activity

Extraordinary customer service skills ensuring a pleasurable guest experience

Checked and set alarms on the computer.

Contact this candidate