Customer Service Medical
Resume:
Joanie Rivard
********@****.****.***
Objective
To obtain work as a professional medical records technician with a n emphasis in professional medical coding. To integrate myself in a family practice, pediatrics or primary care physician’s office. To be able to assist and learn in a dynamic of a professional medical environment.
Education
Pima Community College, Tucson, AZ Certificate in Medical Records Technology/Professional Medical Coding Specialist
Pima Community College Tucson, AZ Certified Emergency Response Team Certificate
Pima Community College Tucson, AZ Sign Language classes No degree
Amphitheater High School Tucson, AZ General Studies Diploma
Professional Accomplishments
o10+ years’ experience in Customer Service I assisted about 100 members a day.
oTeam player-willing to help out a fellow employee(s) whenever possible I have worked on a committee with about 6 to 8 people and our goal was to work together for a dinner that we were in charge of.
oWood Badge Leadership Training 2010
oNational Youth Leadership Training Assistant Scoutmaster from 2011-present
oSilver Beaver Award recipient 2012
Skills
oMicrosoft Office Suite 2010
oKeyboarding, 10Key, Filing
oExcel
oAccess
oICD-9-CM, ICD-10-CM, CPT, HCPCS
oElectronic Medical Records
oExcellent Customer Service
oExcellent Written and Verbal Communication
Employment History
Pima Federal Credit Union Tucson, AZ 2001-2014
oLoan Recapture Specialist 2012-2014: I made outbound calls, made new account packets for indirect lending members, mailed out welcome packets to all members that recently financed a vehicle with the credit union, called to see if I could answer any questions they might have.
oCall Center Representative Tucson, AZ 2010-2012: Responsible for answering any and all questions about the credit union. I assisted the manager and assistant in making lunch schedules, Saturday schedules, and any returned mail that we had received back at the credit union, as well as charging their account for the returned mail.
oMail Processor Officer Tucson, AZ 2009-2010: Responsible for processing all the deposits or loan payments that came through the mail. I was also responsible for completing any address changes that were sent in to the credit union.
oRecords Clerk Tucson, AZ 2007-2009: Responsible for scanning and filing signature cards, debit card applications, trust paperwork, power of attorney paperwork, and beneficiary paperwork. I was also responsible for compiling information for subpoenas.
oNew Account Representative/File Clerk Tucson, AZ 2003-2007: Responsible for opening, closing and balancing accounts. I was also responsible for processing lien releases, filing loans and checking the files for accuracy.
oReceptionist Tucson, AZ 2001-2003: Responsible for greeting members as they came into the credit union, made new account packets, and changed the dates and rates on the marquee.
References available upon request
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