Maintenance Supervisor Management

Wilfrido A. Garcia

H: 718-***-**** C: 917-***-**** ********.*.******@*****.*** ********.*.******@********.***

SUMMARY

Telecommunications management professional with over 15 years of comprehensive experience in a multi-site, multi-host, networked environment. Has extensive knowledge of network technologies, business principles, and processes. An understanding, innovative individual who has an excellent sense of team work to get results by instilling commitment, trust, fairness, and loyalty. Effective leader follow directives, and company policies to accomplish tasks and work assignments. Key strengths include:

Project Management

Data Center Operations OCO/MCO

Staff Management & Development

Financial Planning & Management

Budget Development

Vendor Management

Staff Training & Development

Network Management

TECHNICAL SKILLS

Operational knowledge of WFA-C, WFA-DO, V-FORCE, ETMS, PC Controller, TCOMs, TIRKS,

V-Repair, Microsoft Office applications, AMTS, Labor Relations Data Base, Microsoft Office Suite – Operational use

UNIX/ETMS/AMTS/MS DOS/NOQI/CCP/TCP-IP

OC192/OC48/OC12/OC3/OC1/DS3/DS1/DS0

Ethernet/Gig Optical systems/CISCO-Wellfleet Routers/Overture 1400/CSU-DSU

PROFESSIONAL EXPERIENCE

Verizon Communications, Brooklyn & New York, NY 1997-2014

Supervisor - Network & Technology (2013 – 2014)

Directed Delivery Management of all Type 1 Ethernet services on shore/ VZB’s National footprint. Executed the coordination of departments involved in the provisioning process to assure on time service delivery.

The organization is responsible for the Delivery Management part of the installation services within Verizon Business' provisioning group expected On Time Delivery is 94%. Our team to date has delivered service YTD 96.7%.

Monitored all Ethernet/Optical/ Transport services dispatches to make sure orders are dispatched out on a timely manner. Improving our coverage to 99% from 90% since June 2014.

knowledge of general engineering design and construction

Out of hours Maintenance Supervisor (2010-2013)

Oversaw supervision of central Office technicians responsible to test and isolate DS1/DS0 services within VZB’s National coverage. Our technician’s expeditious isolation of these circuits would improve our chances of meeting our corporate goal: 4 hours MTTR.

2010, VZB Enterprise customer center-VGMC-Verizon Global Maintenance center.

Strong conceptual and technical abilities.

Wilfrido A. Garcia

H: 718-***-**** C: 917-***-****

Responsible for the maintenance of DS1/DS0 services of Enterprise customers in the USA, with a Mean Time to repair of 4 hours.

Mainly support VZB's existing circuits designed into local carrier/ VZT's regions. From 2010-2013 we met our MTTR objective of 4hours. In 2013 we exceeded our objective by improving our MTTR to 3.5 Hours.

Experience in Telecom Installation

Maintenance Supervisor, New York, NY (2001-2010)

Verizon Partners Solutions: this organization combined Whole Sale Customers and Enterprise customer under one center. Charged with the responsibility to provide enterprise Customers with same expeditious services we already provided Whole Sale Market customers. This new concept ensured the same quality of service for every customer in our footprint.

This center was created post September 11, 2001 to allow our customers/Competitors to have a one stop shop and yet improve our existing Mean Time to Repair window of 5 hours. Our team met and exceeded this MTTR each and every month. Our team delivered an MTTR of 4 hours during this period. Responsible for the maintenance of OC12/OC3/OC1/DS3/DS1/DS0 for all whole sale market customers and Enterprise customers as well.

Our test center became only point of contact for all maintenance service when Ethernet Services (GiGe) was introduced to our customers – In part, due to our exceptional 4 hours MTTR.

Process and Technical Retooling of our Central Office Technicians was needed.

Installations/Maintenance Supervisor New York, NY (1998-2001)

Installations/Maintenance Supervisor New York, NY (1997-1998)

OTHER RELEVANT EXPERIENCE

ILX systems Installation Coordinator New York, NY

SIAC/NYSE Communications Technician II New York, NY

EDUCATION

Commercial License Training Americana Commercial Driving School New York, NY

Project Management Training The Knowledge Academy New York, NY

Plumbing and Heating Certificates Adult Learning Center BOCES Nassau, NY

MASTERS OF SCIENCE IN TELECOMMUNICATIONS

Pace University New York, NY

BACHELORS OF TECHNOLOGY

City College of New York New York, NY

ASSOCIATE OF APPLIED SCIENCE IN COMPUTER TECHNOLOGY

LaGuardia Community College Long Island City, NY

MILITARY SERVICE

New York State Army National Guard New York, NY

Tour of Duty – Operation Desert Storm

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