Customer Service Management

DAISY EDALE GREGORIO

Place and Date of Birth:San Quintin, Pangasinan/ October 27, 1990

Address: Pioneer st., Mandaluyong city

Phone: 090********

E-mail: ************@*****.***

To use my skills in the best possible way in order to achieve company’s goals.

WORK EXPERIENCE

Company Pateo

Dili, Timor Leste ( 01/05/2013-31/07/2014 )

Position Merchandiser

Roles and responsibilities

visual store product merchandising operation, training and supervision; self-control management regarding HACCP process; dealing and monitoring customer complaints; coordinate teams on the store; selling activities.

SKILLS

Advance knowledge of Bahasa Indonesian Language.

Fluent in English.

Excellent ability to adapt to difficult situations and Problem solving.

Experience in handling customer (Sells/complaints/assistant).

Proficient in Ms Word, Power Point and Excel.

Good organizational skills.

Time and project management.

Leadership skills and experience.

Good managing multiple tasks.

Knowledgeable in fine dining service.

Knowledgeable in housekeeping, front desk, kitchen operation and all duties in a hotel.

EDUCATION

Tertiary : BS in Hotel and Restaurant Management

2007 – 2011 Araullo University – Phinma

Bitas, Cabanatuan City, Nueva Ecija

Secondary : San Quintin High School

2003 – 2007 San Quintin, Pangasinan

Primary : Gonzalo Elementary School

1997 – 2003 Gonzalo San Quintin, Pangasinan

TRAININGS

April 29, 2009 – May 23, 2009 on-the –Job Training

Kitchen, Dining Area, Housekeeping Holiday Inn Hotel and Resort

240 Hours Clark, Pampanga

March 19, 2010 Apprenticeship-By-Experience

60 Hours Onboard Training Seminar/Workshop & Practicum Emersion

MIV Super Ferry 5

April 28, 2010 – May 21, 2010 On-the-Job Training

Fine Dining Service Peking Garden

180 Hours 4L Greenbelt 5, Ayala Center, Makati City

DAISY E. GREGORIO

Applicant

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