Medical Service,customer service,clerical

IVEREN BAJAH

***** **** ****** *** ***, Hawthorne, CA 90250

CELL NUMBER: 661-***-****, EMAIL: *********@*****.***

PROFESSIONAL SUMMARY:-

Accomplished and energetic receptionist with a solid history of achievement in customer care. Self-motivated with strong organisational skill and prioritization abilities. Areas of expertise include customer and personal service, coordination and excellent attention to detail.

SKILLS:-

Customer and personal service

Coordination

Excellent attention to detail

Strong verbal communication

Extremely organised

Social perceptiveness

Fast learner

Highly dependable

Clerical

Service orientation

Active listening

Telecommunications

Self-motivated

Computers and electronics

Reading comprehension

Writing

Time management

Monitoring

English language

Mathematics

Multi-tasking

EXPERIENCE:-

Medical Office Receptionist, 03/2011 to 08/2014

Jos University Teaching Hospital- Jos, Plateau state

Answer phones and direct calls to appropriate staff

Greet visitors, ascertain purpose of visit and direct them to appropriate staff

Respond to patients’, prospective patients and visitors inquiries in a courteous manner

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, monitoring office equipment

Protect patient confidentiality by making sure protected health information is secured by not leaving it in plain sight and logging off the computer before leaving it unattended

Keep the reception area clean and organised

Register new patients and update existing patient demographics by collecting patient detailed information including personal and financial information

Facilitate patient flow by notifying the provider of patients arrival, being aware of delays and communicating with patients and clinical staff

Library Assistant, 01/2012 to 03/2013

University of Jos Library- Jos, Plateau state

Enter and update patrons records on the computer

Instruct patrons on how to use reference sources, card catalogues and automated information systems

Open and close library during specified hours and secure library equipment such as computers and audio-visual equipment

Maintain record of items received, stored, issued and returned and file catalogue cards according to system used

Send out notices and accept fine payments for lost or overdue books

Classify and catalogue items according to content and purpose

Maintain library equipment such as photocopiers, scanners and computers and instruct patrons in proper use of such equipment

Locate library materials for patrons, including books, periodicals, tape cassettes and pictures

Provide assistance to librarian in the maintenance of collection of books, periodicals, magazines, newspapers, audio-visual and other materials

Receptionist, 02/2010 to 03/2011

IDS Limited- Makurdi, Benue state

Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages or scheduling appointments

Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations.

Receive payments and record receipts for services

Schedule appointments, maintain and update appointment calendars

File and maintain records

Collect, sort, distribute or prepare mail, messages or courier deliveries

Perform duties such as taking care of plants or straightening magazines to maintain lobby or reception area

Sales Associate, 11/2006 to 01/2010

Glam-it-up- Jos, Plateau state

Greet customers when entering or leaving establishment

Handle cash transactions with customers

Scan goods and collect payment

Make sales referrals, cross-sell products and introduce new ones

Redeem stamps and coupons

Issue receipts, refunds, change or tickets

Resolve customer complaints, guide them and provide relevant information

Maintain clean and tidy checkout areas

Keep reports of transactions

Pleasantly deal with customers to ensure satisfaction

EDUCATION:-

High school diploma: July 2006

Bethany Christian Academy- Jos, Plateau state

COMMUNITY SERVICE:-

Volunteer, South bay adult care centre, November 2015- January 2016

Volunteer, American Cancer Society, January 2016

Volunteer, Habor-UCLA Medical Centre, February 2015- August 2015

Student tutor, Temple Gate Academy, June 2013- August 2013

Contact this candidate