Business Analyst, System Analyst, Software Architect, Quality Assuranc

Vanessa Ferreira

*** ****** *******, ******, ** K4A 5B9, Canada

Telephone: 613-***-****

Email: *************@*******.***

Professional Profile

A resourceful and visionary Technical Advisor proven to design and execute cutting edge technical infrastructure and applications that meets and often exceeds the most demanding business goals. An innovative strategist conducting comprehensive analysis to identify critical requirements and deliver optimal technical solutions. Skilled in meeting rigorous compliance guidelines and deeply committed to providing an exceptional standard of customer service and technical support. A confident and influential communicator, building collaboration with internal teams and key stakeholders to achieve common goals. Inspiration and motivational in building a team environment and thrives in highly pressurized working environments.

Core Competencies

Designing High Value Infrastructure

Identifying Complex Requirements

Building Cutting Edge Applications

Leading System Integrations

Preparing System Case Studies

Managing High Net Worth Projects

Delivering Strategic Technical Solutions

Providing Top Tier Technical Support

Conducting Comprehensive Analysis

Ensuring Full Compliance

Quality Assurance

Career Summary

2005 – Current

Canadian Border Services Agency, Ottawa, ON

2012 - Current

Technical Advisor (Information Technology, Data Management)

Promoted by the director to work as one of three Senior Technical Advisor. Responsible for the delivery of complex, state of the art data architecture solutions pertaining to performance, storage, back up, security, reliability and conversion strategies for 24/7 high availability and volume, critical online transactional systems used by Border Service Officers on a daily basis to authorize the movement of commercial goods and traveller processing

Lead senior DBAs, developers in the successful launch of the Entry-Exit Beyond the Border initiative in a quarter of its originally estimated time of delivery

Delivered the data architecture solution consisting of both transactional and analytical infrastructure components for the 2014 GTECH award winning and honourees Beyond the Border Scenario Based Targeting, and Postal Modernization Initiative

While leading the data solution, elicited requirements from 6 key stakeholders across 4 divisions and 3 departments, overcoming differences in understanding about key design decisions and business requirements, resulting in a validated scope statement and unified architectural vision for the Interactive Advanced Passenger Initiative

Improved communication between senior management and software development team by delivering technical synopsis and briefing for senior management outlining impact, risk assessment and outcomes in order to enable senior management to make timely decisions, while meeting the demands of project objectives and deadlines

Integral member of the Technical Review Governance Board to provide leadership and direction in preparing technical documentation including conceptual system design, preliminary options analysis and technical architecture to ensure full compliance in the governance process

2010 – 2012

Senior System Analyst / Designer (Information Technology, Commercial Systems)

Responsible for the application architecture and design of award winning CBSA Commercial Risk Assessment 24/7 high availability systems

Delivered the software design specification for a high availability and high volume java risk assessment engine, evoked at run time by all CBSA Commercial Air Targeting Officers across the country via award winning TITAN application

Integral in developing a complex 5 year strategic deployment plan for a $396 million, major crown project through the delivery of risk assessment requirements identification, dependencies and systems impact, resulting in successful Treasury Board and Cabinet budget approval

Created and delivered compelling and responsive presentations to team of Executives outlining detailed release contents, bridging communication between executive community and software development teams

Lead cross-functional teams consisting of key stakeholders, to extract and confirm requirements through detailed analysis delivery via use case models, systems specifications and application design, bridging the gap between clients and IT stakeholders, reducing the development and testing delivery phases

Delivered complete traceability matrix of business requirements and systems specifications, visualizing and confirming business value, as well as streamlining the audit process

Serving on the Technical Review Board to review and endorse detailed design artefacts and ensure full compliance with risk assessment software design governance and standards

2006 – 2010

Senior System Analyst / Programmer

Responsible for the software design and development, including coding, debugging and testing of award winning 24/7 high availability TITAN Commercial Risk Scoring and Assessment application

Received gold distinction award metal for the software design and development of risk scoring and assessment components of the TITAN application – leading the world in virtual border management

Produced work effort estimates and schedules based on functional decomposition of requirements while prioritizing work to ensure aggressive deadlines are achieved

Created detailed design of complex applications and delivering object modeling, class diagrams, sequence diagrams and data models in alignment, resulting in delivery of key business objectives and award winning TITAN application

Translated change requests into technical specification documentation, implemented system changes in both Cobol and Java development environments, resulting in enhancements and improvements to the Marine and Air commercial targeting systems

Performing debugging of software in Eclipse and Viasoft; utilizing J-Unit for Java, CICS/COBOL and SQL/ DB2 components to conduct database testing while managing the release of technical requirements during migration and deployment phases

Provided exceptional standards of customer support to enable open communication, expediting response time and promoting agility throughout client testing phases

2005 – 2006

Junior Analyst / Quality Assurance

Responsible for system integration, black box, unit and user acceptance testing of the Advanced Commercial Release Support System

Served as an integral member of the System Integration team to perform detailed testing of Customs Commercial systems; successfully meeting demanding project objectives and deadlines

Created and implemented comprehensive test plans and test packages in collaboration with stakeholders from multiple groups, promoting reusability of test data and scripts amongst various groups

Investigated and tracked bugs in the problem resolution system and proposed critical software solutions

Mentoring and training new employees and empowering them to achieve high performance goals

2002 – 2004

Canadian Customs and Revenue Agency, Ottawa, ON

Quality Assurance Systems Tester (CCRA – Coop / Part-time)

Responsible for business use case development, test case development for system software releases

Translated business requirements into re-usable automated test cases for comprehensive user acceptance and stress testing scripts in multiple system environments, leading to significant time and cost savings of project testing phase

Providing top tier functional and technical support to end users across Canada through an on-call pager

Supported the program team in systems design, development and maintenance of Customs Commercial systems

Utilized Report Resolution System to inventory bugs and produce reports of release testing

Education and Qualifications

BSc (Hons)

Computer Science (Information Management Systems), Magna Cum Laude

University of Ottawa, ON (2004)

Key Technical Skills

Rational Software

Rational Rose

Eclipse

CVS

WSAD

GlassFish

Apache Tomcat

Java

COBOL

Hibernate

JPA

Annotations

Web Services

SOAP

WSDL

REST

EJB

MDB

JMS

MQ

EDI

XML

NETRON

CICS

ISPF

TSO

TPX

JCL

Control-M

DB2Connect

DB2

SQL

MySQL

PostgreSQL

Sybase

UML

z/OS

Solaris

ORM

JPA

JDBC

J-Unit

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