IT Support

NIMESHKUMAR PANDYA

*** ***** ********* ****, ***********, ON L5R 2K6.

Ph. No.: (Cell) 647-***-**** / 416-***-****.

Email:- ******@*****.***

IT Support / Technical Support / Help Desk / Database Administrator

SUMMARY OF QUALIFICATIONS

7+ year’s experience as a Computer Lab. Incharge for maintenance of computers and troubleshooting of network

7+ year’s experience as a Customer Service Representative in helping client

9 weeks experience as an IT Support in TWD Technologies Ltd, Burlington, ON in co-op placement

Postgraduate Diploma In Computer Science & Application (PGDCA)

Diploma In Database Administrator (DBA) in addition to Bachelor of Science (B. Sc.) – Electronics

Oracle Certified Associate (OCA)/ Oracle Certified Professional (OCP)

Strong work ethics, good attention to details, excellent team player, great communication ability to learn in a fast paced environment.

TECHNICAL SKILLS

Proficient in Operating System (Linux 6.4, MS DOS, Win 95/98/2000/XP/Vista/7)

Administration of multiple instances of Oracle 10g and 11g databases supported on the LINUX, UNIX and Windows environments.

Installation of Oracle patches, performing backup and recovery procedures using RMAN.

SQL Plus, Implementation and maintenance of Data and user security.

Provides database relate technical support to the Application Development Team.

Proficient in MS Office - 97/2000/XP/2013 (MS Word, MS Excel, MS PowerPoint, MS Outlook)

Operating System

Linux 6.4, Windows 2000 server, MS-DOS

Database

ORACLE 11g/12c, SQL, MS-ACCESS

Back-up and Recovery

RMAN, Flashback, SQL Server EM

Tools

SQL*PLUS, RMAN, DBCA, ASM, Oracle EM

Languages:

C, C++, SQL, PL/SQL, MYSQL, VB (Basic knowledge)

PROFESSIONAL EXPERIENCE

IT SUPPORT

TWD Technologies, Burlington, ON 2015 - 2016

(Engineering Company with four branches in all over Canada and having 120 employees in all branches)

Website: www.twdepcm.com

Installed and configured computer hardware operating systems and applications, Monitored and maintained computer systems and network.

Troubleshooting on Desktop, Laptop, Printers, Avaya Phone, MS Operating System and MS Office products like Outlook Express and Lync 2010 softwares.

Troubleshooting system and network problems diagnosed and solved hardware or software issues. Prepared RJ45 with Cat5e cable and replacing parts as required.

Provided support, including procedural documentation and relevant reports.

Setting up new user’s accounts and profiles and dealing with password issues.

Responded within agreed time limits to open tickets, Communicated with users to help set up systems or resolve issues, Prioritized and managed many open cases at one time.

Rapidly established a good working relationship with users

Nimesh Pandya Cell : 647-***-****

Ability to maintain LAN, Computer Systems, Installation of various software and operating systems. Knowledge of Networking, Active Directory, Exchange management – server 2008

Sr. Customer Service Representative 2007 - 2015

Canadian Tire

Troubleshoot system and network problems, diagnosed and solved hardware or software issues. Maintained inventories and updated price book every day in computer system. Solved POS related problems.

Prepared book-work for Head Office for whole day shifts and send all paper works to head office.

Provided efficient, effective customer service to consistently meet and exceed customer expectations, Advocated and marked store products and services

Handled all retail sales and returns on a daily basis, Managed client requests and complaints in a calm and patient manner, Organized and supervised special events and promotions

Supervised co-workers and trained new employees

Shared information and cooperated with new staff to make sure the task is completed smoothly, Worked very well in a team, as a leader and as an individual

Computer Lab. Incharge 2005 - 2007

Nirma Institute of Technology, Nirma University, Gujarat, India

Built and maintained PC Systems, Maintenance of LAN, Computer systems

Troubleshoot and monitored network traffic on HUB.

Upgraded the system, operating system and various software

Organized computers and computers parts in Lab. and maintain inventories.

Innovative problem solver takes initiative and follows through.

EDUCATION

Participated in Business & Careers Co-Op Program

Dufferin-Peel Adult Learning Centre, St. Gabriel, Mississauga. Oct. 2015 to Feb. 2016

Diploma In Database Administrator March - Sept. 2015

Canadian Business College, Mississauga, ON, Canada.

OCA (Oracle Certified Associate) & June - 2015

OCP (Oracle Certified Professional) Oct. - 2015

Exams from Oracle University.

Certificate In Software Testing & Quality Assurance 2014

Hi Tech Institute, Toronto, ON

Basic knowledge of HP QTP/ Load Runner.

Postgraduate Diploma In Computer Science & Application

(PGDCA)

North Gujarat University, Gujarat, India 2003

Certificate In Computing (CIC)

Indira Gandhi National Open University, New Delhi, India 2001

Bachelor of Science (B. Sc.) – Electronics

Gujarat University - Ahmedabad, Gujarat, India 1993

REFERENCES AVAILABLE UPON REQUEST

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