IT Professional
Resume:
Damith Jay
Mississauga, ON L5M 7B5
**********@*****.***
PROFILE
Over eight (08) years finely tuned experience in Cisco Voice Technology, Network Administration, Digital Forensics and eDiscovery
In depth understanding of technology including CUCM 7.x-9.x, CUCME, integrating and supporting Cisco Unity Express, Cisco Unity Connection, Voice Gateways (MGCP, H323, SIP, CUBE), Cisco Unified IM & Presence, UCCX, Cisco Emergency Responder (CER), Cisco Jabber, WebEx and Voice Applications
Expertise in configuring VOIP dial-peers, Route Groups, Route Lists, Route Patterns, Hunt Lists, Hunt Pilot, Translation Patterns, Call Routing, Number Translation, Pickup Groups and Call Handlers
Hands-on experience on Cisco Catalyst switches: 35XX and 29XX series, Cisco Routers: 39XX, 29XX, 28XX and 25XX series, IP Phones: 99XX, 79XX and 69XX series
A working knowledge of network protocols such as BGP, OSPF, EIGRP, RIP, MPLS, IPSEC and Frame-Relay
Outstanding knowledge of Microsoft Server Infrastructure
Understanding of the VMware servers ESXi 4.x, 5.x with VMware vSphere Client, SCCM & Citrix
Strong technical understanding and experience in processing email containers, compressed archives, forensic images and loose files
Excellent understanding of Relational Database Management System
Extremely committed, hard working and enthusiastic, ability to meet deadlines, walk an extra mile and lead others to bring projects to a successful conclusion
TECHNICAL SKILLS
Platforms : Cisco IOS, Microsoft Server 2008/2012, Windows XP/7/8/10
Network Protocols : BGP, OSPF, EIGRP, RIP, MPLS, IPSEC and Frame-Relay
VoIP Protocols : H323, SIP, MGCP, SCCP, RTP
Applications : VMware, Hyper-V, Citrix, Putty, Cisco Packet Tracer, RTMT, GNS3, Wireshark
Hardware & Systems : Cisco IP Phones: 9900, 7900 and 6900 series, Cisco Catalyst Switches: 3500 and 2900 series
Cisco Routers: 3900, 2900, 2800 and 2500 series
NMS : Solarwinds, OPManager
Forensic Tools : EnCase, FTK Imager
eDiscovery Apps. : Symantec Clearwell, IPRO eCapture, Nuix, Nuix Visual Analytics, LAW PreDiscovery
Databases : Oracle9i, Oracle9i Forms, MS SQL Server 2000, MS Access
PROFESSIONAL CERTIFICATIONS
Cisco Certified Network Associate – CCNA (Voice)
Cisco Certified Network Associate – CCNA (Routing & Switching)
Cisco Unified Computing Technology Design Specialist – Cisco Certified Specialist
Microsoft Certified Solutions Expert – MCSE
Microsoft Certified Technology Specialist – MCTS - Administering and Deploying SCCM
Citrix Certified Administrator - Citrix XenApp 6 – CCA
CompTIA Network+ – Network+
Certified Computer Examiner – CCE Jul. 2009 - Jul 2011
ACADEMIC QUALIFICATIONS
Seneca College @ York University – Toronto, ON
Post Graduate Certificate
University of Colombo – Colombo, Sri Lanka
Computer Technology - Post Graduate Diploma
(Equivalent to 1st year of Graduate Study in Computer Science from a recognized university in ON: by WES, ON)
University of Sri Jayewardenepura – Colombo, Sri Lanka
Bachelor of Science
(Equivalent to Bachelor of Science from a recognized university in Ontario: as determined by WES, ON)
EMPLOYMENT EXPERIENCE
RBC/IBM – Toronto, Ontario Mar. 2015 – Aug. 2015
http://www.rbc.com/canada.html
IT Deployment Specialist
Project: Windows XP to Windows 7 Migration
Migration from Windows XP to Windows 7 using PXE network from Windows Server, USB & DVD
Backed up and Restored user data using custom script
Installed new PC’s, Cisco phones and peripheral devices. Configured, upgraded, migrated user data and applications between computers
Added new users and provided access to databases & system functions
Played a key role in troubleshooting, system maintenance and network problems with diagnosing and solving hardware and software faults
esi Specialists Inc. – Toronto, Ontario Jun. 2012 – Jun. 2014
www.esispecialists.com
Network Specialist
Deployed VoIP solution for company offices, each with distinct requirements including but not limited to CUCM centralized cluster with remote sites running SRST functionality
Managed and supported Call Routing, Number Translation, Pickup Groups, Globalization and call handler issues
Provided technical support and high-level analysis for Voice Over IP deployments using Cisco UC equipment such as CUCM, CUCME and other components
Managed Phone Button Templates, Translation Patterns, Dial-peers, Translation Rules and Translation Profiles
Troubleshot using debug, traces and Real-Time Monitoring Tool (RTMT)
Responsible of servers, managed Publisher, Subscriber, Cisco Unity Connection and UCCX
Implemented Cisco Unified Communications Manager Applications like CUPS, IPMA and Extension Mobility
Installed, maintained and upgraded of Cisco Call/Communications Manager software (CCM4x,5x,6x & 7x) hardware setup, remote monitoring and integration with other enterprise applications such as Unity, Unity Connections and Cisco Unity Express
Monitored and maintained computer systems and networks
Assisted in administrating Active Directory, Citrix, Domain and VPN Servers
Responsible for the implementation, support and maintenance of network supporting more than 250 computers. Implemented the Active Directory and DNS servers using Windows infrastructure
Designed and configured the user home directories and migration of user data from various servers and domains
Provided system, hardware, software and network support to customers
Implemented Windows XP/2003/WIN 7, server/workstation installation, configuration, administration and security
Troubleshot and resolved issues prior to escalate to top management
Performed forensic acquisition on site using EnCase & FTK
Processed required documents extracted from forensic images using Nuix, Nuix Visual Analytics and IPRO eCapture
Platinum Legal Group - Division of PwC – Toronto, Ontario Dec. 2011 – May. 2012
www.platinumlegal.ca
Network Analyst
Improved client satisfaction by troubleshooting and resolving VoIP and Data Network related issues using debug, traces, Wireshark and Real-Time Monitoring Tool (RTMT)
Responsible for IT operations & Data Management
Assisted operations management with planning, documentation and compliance of operations policies and procedures and recommended improvements
Performed incident and problem management and escalated network issues to Core Network Team
System Administration - installation/configuration, operation, and maintenance of systems hardware and software
Performed routine system backups and checks for integrity
Executed forensic acquisition on site using EnCase & FTK
Processed required documents extracted from forensic images using Symantec Clearwell, IPRO eCapture and LAW PreDiscovery
Commonwealth Legal - Division of Ricoh (Canada) – Toronto, Ontario Feb. 2006 – Nov. 2011
www.commonwealthlegal.com
Network Analyst
Implemented & troubleshot Unity, Unity connection, Unified Presence, Cisco Emergency Responder(CER)
Improved the system by troubleshooting and resolving VoIP issues from past implementations which consisted of older versions of CUCM, Unity, Gateways & Switches
Troubleshot Dial-peer issues, different codecs, hunt groups/lists, route patterns in CCM
Managed and Supported Switching, Routing solutions with VLAN, LAN Security, IP Sub netting and redundancies
Maintained and configured Servers, Routers, Switches, PCs, Cisco Phones and other hardware peripherals
Involved in server monitoring, performed backup and restore
Installed software patches, drivers and software images from the servers to workstations
Trained, mentored and created troubleshoot document for new team members to get familiar with Forensic & eDiscovery process
Documented Computer Forensics and eDiscovery process to achieve ISO 9001 certification to the company
Carried out industry standard chain of custody procedures
Worked with 10 to 15 machines at a given time with different processes and applications running
Carried out forensic acquisition on site and client site using EnCase & FTK
Processed required documents extracted from forensic images using Symantec Clearwell, IPRO eCapture
REFERENCES
Available upon request
Contact this candidate