Technical Support Microsoft Office

Filipi Soares Saldanha

Rua Cruz Jobim, * Apartamento 509

*****-*** ***** ******, *** de Janeiro - Brasil

Cell: 21.98113.0468 / Cell: 21.96419.6357 – 55*12*13138 / Cell: 21.9643.4314

***************@*******.***

OBJECTIVE

To obtain a position with leadership responsibilities to promote sustainable economic growth and development through Telecommunication and Database Networks Integration.

SUMMARY OF QUALIFICATIONS

Technical Competency: Certifications in CISCO CCNA. CCNP in progress. Installation and troubleshooting specialized in Network Solutions and Implementations of Protocols IP (i.e: IGRP, MPLS, OSPF, BGP, IBGP, EBGP, HSPR, MPLS and more).

Results and details oriented, fast learner hands-on professional with a successful record of accomplishments.

Strong leadership and supervisory skills, excellent communication skills (fluent in Portuguese, English and Spanish advanced), competent, strong team player, attention to detail, ability to multi-task, organizational skills and respect for compliance to regulations.

Experience in conflict resolution, Sales Presentations, Contract reviews and negotiation.

Advanced computer literacy: Windows Operations Systems and Applications (i.e.: Win 2000 Server, Win NT, Win XP, Linux, Microsoft Office, Excel, Word, Access, Power Point, and more).

EDUCATION

MBA – Project Management

FUNCEFET – Fundacao CEFET-RJ

Rio de Janeiro, RJ, Brazil

Class of 2012 (Graduated with Honors)

Bachelor in Arts in Marketing

School Universidade Estácio de Sá.

Rio de Janeiro, RJ, Brazil

Class of 2008 (Graduated with Honors)

EXPERIENCE

TIM BRASIL – Rio de Janeiro,RJ, Brazil, 2012 - present

Telecom Specialist / Fixed Broadband Access Logical Network Engineering

Troubleshoots Level 3 network equipments and accessibility (MSAN and Switches).

Implements commercial and residential fixed broadband and solutions (SOHO, WiFi Over, VDSL2).

Design network, develop projects and solutions and deploy resources to full implementation.

Perform activities with protocols OSPF, MPLS.

Conduct testing for feasibility and reliability to ensure platform accreditation.

Generate and maintain quality control logs to facilitate product development.

Perform trend and root-cause analysis for new and current product improvements.

Nokia Siemens Networks – Rio de Janeiro, RJ, Brazil, 2009 - 2012

Telecom Specialist / Advanced Network Support

Implemented and troubleshot multiplatform with switches, routers, BRA and RAS.

Installed and maintained protocols routers and resiliency (i.e: IGRP, MPLS, MP-BGP, STP,EAPS).

Operated advanced equipments and platforms IP (CISCO, HUAWEI, JUNIPER, ALCATEL, DATACOM).

Performed JIT1 off-site remote access technical support level 1 on Backbone IP.

Supervised multilevel and cross-functional technical teams on O&M, IP, MPLS, NGN, MetroEthernet.

Filipi Soares Saldanha

Resume – Page Two

Telemar Norte Leste S/A (OI) – Rio de Janeiro, RJ, Brazil, 2006 - 2009

Specialist in Telecom Level 2

Implemented and troubleshot multiplatform with switches, routers, BRA and RAS.

Installed and maintained protocols routers and resiliency (i.e.: IGRP, MPLS, MP-BGP, STP,EAPS).

Operated advanced equipments and platforms IP (CISCO, HUAWEI, JUNIPER, ALCATEL, DATACOM).

Performed JIT1 off-site remote access technical support level 1 on Backbone IP.

Supervised multilevel and cross-functional technical teams on O&M, IP, MPLS, NGN, MetroEthernet.

Contax S/A – Rio de Janeiro, RJ, Brazil, 2004 - 2006

Specialist in Telecom Level 1 / Triage Velox

Troubleshot New Bridge Network Configurations – PPPoE/ADSL.

Multilevel platforms: DSLAMs (Alcatel, Huawei, ZTE, URA Siemens).

CERTIFICATION AND COMPETECIES

CISCO: Certification CISCO CCNA – CSCO12098951; CISCO CCNP – Summer 2015.

CISCO (1721, 1841, 2800, 6500, 7200, 7500, 7600,12000 e CRS).

JUNIPER: M/T Series, J Series.

JUNIPER (MX960, T640, M320, T1600, TX-MATRIX)

Implementation and Troubleshooting: VPNs (L2VPN, L3VPN).

Network/Solutions IP: IGRP, MPLS, OSPF, BGP, IBGP e EBGP.

Implementation of Protocol IP: (HSRP, VRRP, GLBP, Multilink PPP, LDP, RSVP e MPLS).

Operational Systems: Win 98, Win Me, Win 2000 ; Win 2000 Server ; Win NT, Win XP, Linux.

HUAWEI (NE40, NE16 e NE80

ALCATEL (7450 e 7750)

SKILLS AND LANGUAGES

English, Portuguese, Spanish.

REFERENCES

Additional work experiences, references, and a portfolio of business projects are available upon request.

Contact this candidate