Information Technology Professional Experience

NEHA SANGWAN

Address: *** **** *****,

Mississauga, Ontario,

L5B3K3

Phone No.: 647-***-****

Email: ****.*********@*****.***

PROFESSIONAL SKILLS

●Advanced development and scripting skills for developing enterprise applications using HTML, JavaScript, CSS and XML, C and C++.

●Intermediate Level skills in Database Management using MySQL.

●Experienced in developing Enterprise Applications using Java.

●Strong Knowledge of Object Oriented Programming Concepts (OOPs).

●Development tools - Proficient in using Eclipse, NetBeans and SQL Server 2008.

●Operating Systems - Windows XP- Windows 7, Windows 8, Unix & Linux

●Support Tools – Microsoft Dynamics CRM, Cyberduck (FTP client), Windows logging.

●Application Software’s- Proficient in working with Advanced MS Office, MS PowerPoint, MS Excel, MS Access, Adobe Photoshop

●Skilful in problem solving, coordination and analysis.

●Excellent leadership, communication and teamwork skills.

●Quick to learn and adapt to changing environment.

EDUCATION

Master of Engineering (Computers and Electrical) 2014 - 2015

University of Windsor, Windsor, Canada

Bachelor of Engineering (Information Technology) 2009 - 2013

Manav Rachna International University, Faridabad, India

PROFESSIONAL EXPERIENCE

1.Technical Support Analyst

January 2015 - Present

Sigma Systems, Toronto, ON, Canada

Support customer environments in the Cloud by having knowledge of a client’s implementation and business processes

Investigate new incidents as reported by customers, or through automated alerts. Ensure the issue is properly understood and documented in CRM. Gather necessary evidence for triage and incident resolution.

Proactively monitor the customer environment, and document the status of pre-defined set of metrics in the company tool.

Investigate system/product alerts and execute the action plan based on instructions and training.

Escalate P1/urgent issues as needed to the appropriate teams and management.

Communicate regularly with the rest of the team on schedule changes, environment status updates, and to transfer ownership at the end of the shift.

2.Freelance Web Developer April 2014- September 2014

TEDx University of Windsor, Windsor, Ontario

Hanson Design Solutions, Mississauga, Ontario

●Design and implementation of official websites of TEDx University of Windsor and Hanson Design Solutions.

●Interactive User interface development using HTML5 and CSS.

●Client side scripting and browser control using Javascript.

●Communicate regularly with design team and internal resources on each stage of the SDLC.

3.Intern Jan 2013- June 2013

HCL Infosystems Ltd.

●Update, maintain, and ensure quality control of appropriate databases and repositories.

●Review the data going into applicable databases for Quality Control (QC) purposes.

●Provide written feedback on any issues.

●Populate and update appropriate national and local databases and web pages.

●Gained knowledge of working with SQL Server 2008.

PROJECTS

1. Library Management System 2010- 2011

●Built Windows application software in JAVA (using Netbeans and MS access and mySQL).

●Used JDBC for database connectivity and MySQL to manage a large database.

●Keep records of all the books in the library using a unique number.

●Works as an interface for the students, for issuing books and managing their library account.

VOLUNTEER EXPERIENCE

●Volunteered at National Level Youth Summit by I-Care India - registered under Society for Sustainable Use of Soil, Water and Air.

●Provided voluntary services to, “People Canvas-Adding ‘Life’ to Living”.

ACHIEVEMENT

●Design Coordinator of TEDx University of Windsor conference 2014.

●Awarded Best Sports person during the academic session in the school.

●Secured first position in various inter and intra school dance competitions.

●Achieved distinction in Nehru Bal Samiti painting contest.

CO-CURRICULAR

●Coordinated an assortment of events in technical as well as cultural fest of Manav Rachna International University, Faridabad, India.

●Executive member for UWin Gamers (Gamer Club of University of Windsor, Windsor, Canada).

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