Sales Engineer-CRM

WILLIAM T. MCDONALD

** ******* **** **** *****: 443-***-****

Rutland, MA 01543 Email: *********@*****.***

SALES PROFESSIONAL

A top-performing Sales Professional skilled in establishing, developing, and maintaining business relationships with current customers and prospective customers in the assigned territory and market segment to generate new business for an organization’s products and services. Championed for ability to align customer needs with products by providing a consultative, solutions-based approach that helps customers achieve objectives, as well as drives the organization’s revenue. Consistently meets and exceeds sales quotas. Valuable team leader and player who works well with all levels of an organization to optimize revenue. Looking to transition into a field sales position. AREAS OF EXPERTISE

New Business Development

Networking

Account Management

Radiation Safety

Semiconductor

Academia

Polymers

Lead Generation

Client/Customer Management

Vendor Relationships

X-Ray Flourescence Spectrometry

Market Segments

Cement

Petrochemical

Steel

Prospecting

Teamwork

Interpersonal Skills

X-Ray Diffraction

Pharmaceuticals

Goverment

PROFESSIONAL EXPERIENCE

PANALYTICAL, WESTBOROUGH, MA 8/2001 – PRESENT

SALES ENGINEER, PRODUCT LIFETIME MANAGEMENT (10/2014 – PRESENT)

Identify and target key decision makers for upgrades.

Produce timely and professional system upgrade proposals for all product lines.

Coordinate upgrades with Customer Service Engineers and Applications Engineers.

Interface with third-party vendors.

Present monthly sales performance reports per product line.

Created and implemented a lead generation plan for upgrade sales per product line.

Analyzed trends in the market and capitalize through campaigns.

Professional approach to collaborating with Product Managers efficiently and effectively. BENCHTOP REPAIR SPECIALIST/LAB MANAGER (7/2013- 12/2014)

Performed Preventive Maintenance and repair of customers Benchtop units, MiniPal 2, MiniPal 4, and Epsilon 3 instruments. Perform IQ/OQ on instruments, explained next steps for PQ and overall SOP.

Managed the preventive maintenance of XRF and XRD lab equipment, as well as repair instruments.

Facilitate product demonstrations on what a PM includes, such as filters, O-rings, pumps, and bearings.

Selected to assist with customer trainings and inform customers of the benefits of a preventive maintenance contract. EPSILON 3 INSTALLATION SPECIALIST (7/2013- 12/2014)

Installed Epsilon 3 units across the United States.

Co-wrote Epsilon 3 Installation and System Acceptance test manuals for engineers and customers.

Trained fellow engineers on the proper installation and application customers. RADIATION SAFETY OFFICER (7/2013- 12/2014)

Tracked radiation badges for 50 engineers and applications personnel and radiation meters for 50 engineers.

Maintained license’s for Radiation safety, 50 States and Puerto Rico, ensuring annual fees were paid on time.

Set up reciprocity with states, for conferences, show, and at a customer site.

Ensured engineers were trained in meter use and that the meters were calibrated as per safety regulations. William McDonald Resume, Page 2

SENIOR CUSTOMER SUPPORT ENGINEER (8/2001 – 7/2013)

Installed and maintained analytical x-ray INSTRUMENT.

Troubleshoot and repair instruments.

Trained new service engineers.

Performed pm’s

Sell preventative maintenance contracts.

Career Note: Also worked as a Detector Production Technician for Princeton Gamma Tech. TECHNICAL SKILLS

Operating systems: Windows 95/98, NT 4.0 MS-DOS 6.22, Windows XP, Windows7 Software: Microsoft Office 97/2000

Hardware: Printed Circuit Boards, Monitors, Plumbing, Frequency Generators, High-Pressure Vacuum Systems Equipment: Oscilloscope, Digital Multimeter, and Frequency Generators Education

DeVry College of Technology, North Brunswick, New Jersey (11/1999 – 6/2001) ELECTRONICS AND COMPUTER TECHNOLOGY DIPLOMA

GPA: 3.8/4.0

Completed over 500 hours of hands on laboratory experience in electronics courses using concepts and equipment. Institute of Audio Research, New York, New York (9/1994 – 7/1995) RECORDING ENGINEER AND PRODUCTION DIPLOMA

GPA 3.1 / 4.0

100 Laboratory hours using digital and analog equipment

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