Customer Service Manager

Location:

Posted:

March 03, 2016

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Resume:

Objectives

To find long term employment in the industry of cinematography that would further my education and experience

Experience

Table 8 Productions

Owner

**/****-*******

Directing, filming, and editing content for clients that include sporting companies, weddings, and entertainers.

Westex Security, Houston, Texas

Operations Manager

11/2014-03/2016

Supervise and conduct scheduling for over 300 employees.

Audit payroll to eliminate unbillable overtime. Was able to save Westex over $100,000 in 2015 by eliminating unneeded positions and overtime.

Conduct retraining and disciplinary action for employees.

Worked as company recruiter and trainer as well as producing content for initial and continued state mandated training classes.

Managed over fifty clients with 6000 billable a week. All client issues and needs came through my office.

Sentriforce, Houston, Texas

Assistant Operations Manager

08/2013-11/2014

Supervise seven employees per shift as they monitor security cameras from various locations.

Audit employee payroll.

Act as liaison between local law enforcement and clients during emergency situations such as site break ins.

Write detailed reports on all incidents.

Preform trouble shooting on cameras and computer systems.

Take after hours customer service calls and assist in troubleshooting.

Texas Department of Criminal Justice, Midway, Texas

Corrections Officer III

12/2012-06/2013

Administrative segregation officer.

Responsible for safety and security of both employees and inmates of Ferguson Unit.

Part of five man cell extraction team.

Supervise subordinate employees as well as inmate trustees.

Review and keep up with appropriate paperwork.

Conduct investigations on inmate rule infractions and policy violations.

Develop training and emergency incident plans for cell extraction team and execute training or emergency plan.

American Lenders/Diversified Recovery, Houston, Texas

Repossession Agent

04/2009-04/2012

Responsible for collecting collateral from debtors who are delinquent on payments.

Investigate possible leads to find debtors.

Use communications skills to retrieve collateral or secure payments for banks.

As head trainer for Houston office, responsible for making sure all new agents are properly trained on all equipment, safety procedures, paperwork, state laws, and company policy.

Conduct monthly safety meetings

Part of team responsible for writing safety policies for entire company.

Process all paperwork after repossession and coordinate with lending companies to take vehicles to local auctions or return to owners.

Freeport Police Department, Freeport, Texas

Police Officer/SWAT/FTO

10/2006-09/2009

Responsible for safety and continued training of subordinate police officers.

As SWAT team commander planned raids for drug and felony warrants.

As Field Team Officer responsible for teaching new officers safety techniques and departmental policy as well as preforming daily evaluations of new officers.

Gracie Combatives for Law Enforcement instructor certified.

US Army/TX Army National Guard

Sgt./19k20 Armored Crewman

01/1999-11/2008

Responsible for all positions and maintenance for M1A1 Abrams main battle tank.

Responsible for training and development of subordinate soldiers.

Keep accountability of sensitive items such as weapons, computers, and maps.

Instructor for Army Combatives and MOUT.

Lea soldiers on missions during two deployments to combat zones.

Part of first ever joint US/Romania training exercises in Romania.

Education

Full Sail University, Digital Cinematography, graduating 2017