Customer Service Project Management
Resume:
Earnest D. Pouncy
Missouri City, TX 77459
469-***-**** (Cell)
***********@*****.***
OBJECTIVE:
I am seeking to obtain a position within a company that will welcome my experience & dedication. A company that will reward my hard work with advancement opportunities and afford me the training to better my skill set for the future.
EMPLOYMENT EXPERIENCE:
March 2014 – Present
Financial Consultant
Independent
Missouri City, TX
Sale and market various insurance & financial products.
February 2012 – Present
Project Management/Director of Operations
Charles Consulting
Arlington, TX
I oversee 15-20 IT programmers & developers whom gain access to our clients’ servers remotely to perform a wide variety of task. I coordinate with the client to ensure that the entire “SOW” which is assigned to my team is completed in a satisfactory and timely manner. I established a two year contract with client to provide services that have proven to be vital to their organization.
January 2010 – June 2013
Driver/Owner Operator
Pouncy Enterprises
Houston, TX.
I have a Freightliner and I supervise two drivers. We have worked with a 53ft dry van a 48ft flatbed, as well as some bulk work. We also do courier service. I am responsible for finding
work for my drivers as well as keeping all files in reference to truck maintenance & pay out history.
July 2009 – October 2012
Tax Processor III – EMC Processing
Corelogic
Westlake, TX
I was responsible for paying property taxes online or through a web portal in a timely manner.
I managed over 1000 accounts for my client (Chase) in multiple states.
Assist with new hire training as well as having cross trained in other departments.
Held meetings with my group as well as assisted on projects that focused on ways to improve our work flow & productivity.
Exceeded expectations by meeting intense deadlines ahead of schedule.
Handled and safeguarded confidential information and sensitive material.
August 2007 – June 2009
Premise Technician
AT&T
Fort Worth, TX
Worked independently installing U-Verse service
On the job training for new hires in both technical as well as customer service.
Facilitated the Pre-Union meetings for employees in my garage.
Setup internal networking systems
Trouble-shooting
Configuring the network
Resolving customer issues
Demonstrating the system
92% of installations completed without repair, company standards are 85%.
July 2004 – May 2007
Mortgage Broker
2P Properties
Houston, TX
Solicited Real-Estate and assisted sale accounts
Developed strategic alliances with clientele
Developed tactics to increase sales and profitability within a designated territory
Researched and established investment properties
January 2003 – June 2004
Lead Consultant
Punch Financial Group
Houston, TX
Supervision of approximately 30 loan officers
Assisted in the closing of real estate transactions for loan officers
Conducted daily operations of mortgage office
February 2002 – January 2003
Mortgage Loan Officer
Nubian Mortgage
Houston, TX
Averaged 60% individual closing rate
Closed 25% all company loans
Achieved highest recognition for closing loans at a marketable interest rate
EDUCATION:
Penn Foster Institution Landscaping Design Certification 2009 – 2010
Education America – (Houston Campus) 1997 – 1999; Associates of Applied Science in CIS
Micro Technology Institute (Houston, TX) 1995 – 1996; Certificate in Computer Business
SUMMARY OF QUALIFICATIONS:
Strong organizing, planning and follow through skills
Provide administrative support and coordinate projects
Meet intensive deadlines for company clients in multiple states
Works very effectively independently and as part of a team
Excellent verbal, written, and interpersonal communications skills
Work in diverse and varied corporate environments
TECHNICAL / SOFTWARE SKILLS
Windows 95, 98, 2000, 2007 XP, PowerPoint, Access, Microsoft Word, Excel, WordPerfect,
Citrix Metaframe, Client Access
Professional License:
Class A CDL
Texas General Lines Life, Health, & Accident
REFERENCE AVAILABLE UPON REQUEST
Contact this candidate