Customer Service Management

ANEESH MATTOO

* ********* **, **** ******, NJ ***53 (H) 908-***-**** (C) 908-***-**** **************@*****.***

Professional Summary

A knowledgeable, flexible and energetic graduate student with an integrated education in Business and Information

Technology. Possesses strong analytical skills along with relevant job experience. Looking for a challenging full time position

upon graduation in December 2015.

Skills

Excel Analytics Supply Chain and Vendor Management

Product Quality control Data Mining- Mat Lab

Logistics Management Customer Service

Inventory Control Enterprise Resource Planning

Accounts Payable and Receivable Time Management

QuickBooks, Teamwork

Work History

Ecommerce Analyst (working F/T as a graduate student) 04/2015 to Current

Golden Edibles – Totowa, NJ

Manage the processing of daily orders from various systems from initiation to shipment (including peak volume of 12,000

a month)

Manage major accounts with large online retailers: FTD, Harry & David, 1800 Flowers

Analyze and interpret data to optimize sales and shipping operations

Perform revenue and cost analyses using advanced Excel functions

Create and audit monthly invoices for various vendors using several back-end order management systems

Research and analyze past sales activity to operate a web-based "pop-up shop" for generating high volume sales via

various televised and online promotions

IT Audit Intern 11/2014 to 12/2014

McGladrey – New York, NY

Assisted an IT Audit for 3 days a week for a 6-week busy season

Compiled information request lists

Prepared Audit work papers for SOX testing

Financial Analyst 05/2014 to 08/2014

Manipal Education Americas – New York City, NY

Supported the Bursar's function in the management of medical schools in the Caribbean

Maintained Student Receivable Accounts and provided relevant phone customer service for all student inquiries

Supported relevant accounting functions using QuickBooks

Performed data analysis using Excel pivot tables, V Lookups, and graphing

Procurement Analyst - Supply Chain 06/2013 to 08/2013

Phillips Lighting – Somerset, NJ

Managed purchasing from various vendors based on price, quality and availability

Tracked the purchase of materials, supplies, equipment, property and services

Managed service issues related to shipments, pricing and product quality

Records Management Analyst 05/2012 to 08/2012

Provident Bank – Woodbridge, NJ

Reviewed loan applications for compliance with documentary requirements

Located and filed IRAs for bank clients

Worked with the bank attorneys for logging/recording subpoenas in relevant systems

Utilized Proprietary software to assist in records management

Worked extensively with MS Office suite, particularly Excel to support various administrative tasks

Education

Bachelor of Science: Business Management

St. Peter's University - Jersey City, NJ

GPA 3.5

Dean's List 2011, 2013

Sigma Alpha Pi: The National Society of Leadership and Success 2012

Masters of Science: Management - Information Systems

New Jersey Institute of Technology - Newark, NJ

GPA 3.5

2013

Dec 2015

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