Sales Customer Service

James Brown

PROFILE

Top performing, results oriented, independent Sales Executive - Frequently recognized for business excellence, in- novative account and territory management and effective written and verbal presentation skills. Creative, resourceful, self-directed, enthusiastic and detail oriented.

KEY STRENGTHS

Client Relations and Communications - Establish and build strong rapport with Key Decision Makers and C Level Executives; effectively deliver informative and relevant sales presentations.

Product Knowledge - Understand target market and audience, extensive product knowledge to adapt sales presenta- tion to ensure relevance given unique audience mix.

Leadership - Utilize experience and knowledge in various areas to mentor junior reps and be utilized as a valued re- source to company executives and clients.

Business Acumen - Utilize territory management and sales data information to effectively, manage all available re- sources and to provide consistently positive contributes to short and long-term growth and profitability. PROFESSIONAL EXPERIENCE

ALLDATA - Elk Grove CA October 2014 to December 2015 Territory Sales Manager TSM - BC Region

ALLDATA is an online source for automotive OEM information and provides vehicle manufacturers diagnostic and repair information.

National Leader in required daily call count - Hunter role - Averaged 35% more calls per day than required.

Hired specifically to bring new ideas and concepts to Canadian Sales model, as Vancouver is a very unique and Mul- ticultural market.

Develop initiatives to utilize Google Maps as replacement tool for Territory Management, from Microsoft Streets and Trips.

SustaiNet Software International, Vancouver BC November 2012 to April 2013 Business Development Executive – Western Canada

SustaiNet Software is Canada’s premier supplier of database software specifically designed to support the engagement work of public, stakeholder and Aboriginal community engagement professionals.

Develop initiatives to increase awareness of targeted vertical markets, and make strategic recommendations of Sus- taiNet brands as per corporate priorities.

Engage C Level Executives to better understand liabilities of a lacking Stakeholder Engagement strategy.

Qualify and penetrate organizations that need to involve and communicate with various stakeholders, land owners, aboriginal peoples, communities and the general public that may be impacted by their projects and initiatives.

Regulatory compliance

Reducing project risk, resistance and delays

Earning a “social license to operate” and demonstrating project due diligence

Sustainability reporting and customer service programs and initiatives

Community involvement, transparency, and accountability in decision-making ************@*****.*** or 604-***-****

James Brown

SONY Canada Ltd, Coquitlam BC June 2007 to June 2012 Business Development Manager B2B Solutions Group – Western Canada Working independently, marketing a diverse portfolio of technology solutions to Western Canadian clients, including B2B, CPG and Loyalty Rewards programs.

National Leader in New Business Development - Hunter role unique to SONY as most reps were Account Mgr.

Hired specifically to bring new ideas and concepts to existing stale sales model, changing the way SONY Canada does business. Only rep in Canada to drive BRAVIA Televisions into boutique Hotels.

Championed specific charitable donations internally within SONY to support Children’s Hospital across Canada and Canucks Place Hospice for Sick Children. Also part of sales and services team to implement new HD Studio at Rogers Arena valued at $5.5million.

Develop initiatives to increase sales of targeted markets including CPG, Loyalty Rewards Programs, B2B focused in specific boutique Hotel and Entertainment organizations.

Create and implement territory plans specific to unique market needs in B2B and CPG divisions, that increased con- sistent achievement above quota at 124%, above required call rate, dials and weekly face-to-face meetings. TELUS, Burnaby BC June 2006 to February 2007

Account Manager

Drawing from in-depth technical sales background to position unique differentiators of TELUS Brands.

Develop initiatives to increase awareness of targeted vertical markets, and make strategic recommendations of TELUS brands as per quarterly corporate priorities. Zentra Computer Technologies, Burnaby BC September 1999 to February 2006 Senior Account Executive

Working independently, marketing a diverse portfolio of Computer Data Storage and High Availability Computing solu- tions from industry leading manufacturers.

100% Commission based compensation model, consistently earning $130-$150k per annum.

Leader in new Business Development - Hunter role.

Drawing on in-depth technical sales knowledge to provide unique complete technology, hardware, software and support solutions to provide complete turnkey technology solutions to clients.

Develop initiatives to increase awareness of targeted vertical markets, and make strategic recommendations of

Zentra brands as per corporate priorities.

Develop ROI and TCO for various technologies and support models, often drawing on Lease Programs to fund corporate sales for clients to ensure up to date technology solutions for their operations.

Strategic product positioning of hardware and software solution selling for Network Appliance, EMC, IBM (AIX & MS), HP (HP-UX), VERITAS, SGI (IRIX & Linux), Oracle (MS & UNIX) and Backbone (all platforms)

Development of slide sets for use with presentations to key decision makers

Conducted and mentored new hire training in field for new recruits.

Co-Developed successful business plan for CFI grant to fund UBC’s EOS “The Monster” the largest LINUX

Supercomputer in Western Canada valued at over $1 Million.

Only representative in Zentra history to secure a single very profitable PO valued at $1.1million from Nokia for

Cisco Core Network infrastructure. Project Managed server room move to new Nokia Burnaby location.

Create and implement territory plans specific to unique market and industry needs recognizing future trends.

Cultivated solid trusted relationships with top IT executives.

More than 7 years of experience designing and selling UNIX, Intel and Storage solutions to Fortune 500 accounts, BCMSO and NMSO accounts including BCAA, UBC, SFU, E-Comm 911 and Nokia. ************@*****.*** or 604-***-****

James Brown

EDUCATION

AutoZone / ALLDATA AZO Sales Training Jan 2015 Elk Grove IAP2 (International Assc of Public Participation) March 2013 Vancouver SONY Ongoing Personal Development, Saleforce.com July 2007 – Feb 2012 SONY Sales Force July 2007 Toronto

TELUS Boot Camp - 3 week intensive sales training July 2006 Toronto EMC Sales Training - 5 day intensive training June 2004 Boston MA Veritas Sales Certified - online sales qualification 1999-2006 on-line NetApp Certified Sales Specialist - 2 day intensive training Aug 2003 Vancouver IBM Certified AIX, LINUX, and Storage Sales Specialist - ongoing 2001-2006 on-line Microsoft Sales Specialist - ongoing 1999-2006 on-line SPIN Selling Sept 2002 Edmonton

WCB Industrial First Aid Instructor Feb 1998 Vancouver Emily Carr College of Art and Design July 1985 Vancouver North Surrey Senior Secondary July 1983 Surrey

PADI Divemaster #323112 Jan 1999 Vancouver

BCCORMA Advanced off-road Motorcycle Riding June 1995 Delta Gary Goodfellow Racing Instruction August 1986 BBY REDLINE SUPERBIKE SOCIETY Sept 1987 Surrey

PERSONAL INTERESTS

Bikram Yoga - I practice 4-5 times per week for past 6 years.

Motorcycles - I currently own 6 motorcycles and my entire family rides together, I also coach children (informally) to ride, repair and prepare for owning a Motorcycle. I also raced 600 / 750 SuperSport Series at Westwood Plateau and Laguna Seca.

Skiing - I ski regularly, primarily Whistler/Blackcomb.

Boating / Waterskiing - I’ve owned a number of speed boats over the years and enjoy Waterskiing.

Mountain Biking - I bike regularly on the local mountains like Mt Seymour or Whistler.

Children - I am the father of 3 children, and am very active in their lives.

SCUBA Diving - I have been SCUBA Diving for 35 years. Most of my experience is in cold water (Vancouver) div- ing. Im a certified DiveMaster, Rescue Diver, Advanced Open Water Diver, Night Diver, Navigation Expert Diver, Ice Diver, Wreck and Cave Diver as well as taught the Rescue First Aid program from 1985 - 1990.

BC SAR (Search and Rescue) Volunteer ( retired ) ************@*****.*** or 604-***-****

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