Jeffrey C. Drabek

*** ****** **** ****, **** Forest, NC 27587

847-***-****

actsfk@r.postjobfree.com

OBJECTIVE

To participate in an effective technical department, with a vision to complete projects and all associated tasks in an ethical and timely manner. I believe in order for any company or department to maintain a high quality of service, you must share knowledge and be open to other solutions in order to provide the customer with the best experience while maintaining the best interest of the company along with exceeding the customers’ expectations.

Certifications

NetApp Certified Data Administrator (NCDA)

Microsoft Certified Professional (MCP)

Microsoft Certified System Administrator (MCSA)

Microsoft Certified System Engineer (MCSE)

PROFESSIONAL EXPERIENCE

NetApp ~ May 2011– March 2016

Research Triangle Park, NC

Global Services Distribution Center Engineer

2015 – 3/1/16

I am currently a GSDC Engineer, in this position I have created several capabilities for installation best practices that line up with our portfolio. I am a lead in our verification process of our NetApp cDOT clusters to confirm that best practices are being followed when basic installation occurs.

Currently we are developing remote processes for cDOT in order to better serve our customers.

Escalations Engineer

2014 – 2015

As an escalation engineer, I handle high profile issues and help drive them to a solution. At times I may have to reproduce the problem in the lab and or work as a voice between engineering and the customer for data collections / information gathering.

Working as an EE on the ICE now GSDC team I am additionally responsible for the following:

Assisted in creating the current stoplight report for installation verification

All communication between the customer and engineers working on stoplight reports

Keeping current with any known issues and discuss if a new check should be created for the stoplight report

Working with account teams and end customers on night and weekends during cutovers and migrations to assist with support if needed

oRecently worked with Terramark, Gibson Dunn and Crutcher and SoftLayer to name a few

Work with SAM’s and GSM’s to drive customer satisfaction from case management to precut over checks.

TSE 3

2011 – 2014

To provide continuous support for diagnosing, reproducing and fixing hardware and software issues running on NetApp hardware, to assist customers with problem isolation and resolution. I am part of the hardware team. That any hardware being shipped to a customer needs approval before it can be shipped. I confirm that it is the correct part and that part is needed by reviewing logs and error messages.

Resolve warranty, premium customer problems via telephone, web or auto support

Research customer issues in a timely manner and follow up directly with the customer.

Assist other engineers with cases and mentor new technical support engineers

Continue training on new and existing products to better serve our customers.

Good verbal and written skills

Good interpersonal communication and customer service skills

NFS and CIFS file sharing

Networking abilities

NetApp Filer Hardware and OnTap software troubleshooting

Information Technology Partners ~ June 2010 – May 2011

Chicago, IL

Assistant Senior Systems Engineer

To provide continuous support for in-house Software and Hardware, responsible for providing quality technology design and operational support services, includes distributed processing file server-based services and applications, as well as file server hardware and peripherals

Placed as lead on Net backup 7.0.1 install with two new Dell Servers with Dell Tape drives.

oHave advanced knowledge of Net Backup.

Replaced and updated CISCO switches and wireless access points

Support a manufacturing plant shop floor 24/7

Exposure to VMWARE monitor server performance.

Setup / Maintain exchange users and mailboxes

Create documentation for new policy, procedures and troubleshooting.

Worked with WebSense Firewall Software

Exposure to SQL 2008, 2003 and 2000

NorStates Bank ~ May 2004 – June 2010

Waukegan, IL

IT Professional

Provide continuous support for in-house WAN and hardware.

Directed and managed outside vendors with:

oWeb site Design

oVoice over IP Phone System

oAS/400 setup, connection and troubleshooting

oDigital Document Storage

Disaster / Recovery tested on all Microsoft Server’s and all programs

ArcServe Data Backup and Restore

Timely and complete documentation of all work

Projects consist of replacing servers, switches, desktops, maintaining and tracking inventory.

High level of security maintained at all times

Immediate repair and/or updates for all software issues

Worked with State and Federal regulators to confirm that the company is in compliance with all regulations with company policies, procedures and SOX

Active directory / Add and remove users / Setup, adjust group polices for different OU's

Create groups for shared files on the network for security.

Setting up the PC's, set all the security settings, make sure they are not compromised. Attach them to Domains, Install Symantec Anti-Virus. Install software on PC's required depending on the position of the user.

Symantec Anti-Virus, monitor daily for any risks. If a risk occurs, isolate the PC and remove the risk with the direction on the Symantec web site. We have had risks but not and outbreak since I have been employed at the bank.

American Business Systems ~ January 1997 – May 2004

Northbrook, IL

IT Professional

Support in-house and client software, hardware and networking needs.

Plan Install of Networks, Manage small team with outside vendors for WAN install

Software / Hardware Sales

Build Novell and Microsoft file servers.

Support / Trouble shoot Networks, Computers, Software and Printers.

Train clients on our software.

Joy Lutheran Church

Gurnee, IL

Youth Leader

United Parcel Service

Northbrook, IL 60002

Driver / loader

Henry M Greene and Associates.

Mundelein, IL

I managed a Professional telemarketing call center downtown Chicago in the John Hancock building. Our target markets were CEO’s, Lawyers and Doctors. My job responsibilities were:

Dominick’s Finer Foods

Waukegan, IL

I managed the produce department and closing manager duties. My job responsibilities were :

Service Merchandise

Waukegan, IL / Mundelein, IL / Niles, IL

Electronics Dept. Manager

It was my job to manage a department of 10 -15 employees

Education

College of Lake County

Grayslake, IL 60030

Attended to increase knowledge and prepare for a business environment for computer training and communication skills. Working towards a business degree with a computer science minor. (36 semester hours completed)

Zion Benton High School

Zion, IL

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