Sales Customer Service

MUKTI PARMAR

MOBILE: 960*******/909-***-*****E-Mail: *****.******@*****.**

Assignment in SALES & SERVICES /BUSINESS DEVELOPMENT with a growth oriented organization

Location Preference: Vadodara

A BRIEF SYNOPSIS

B.COM with Specialization in Accounts with Experience in overall nearly 8 years in sales & services,Business Development and Client Relationship Management software awareness. Currently associated with WORLDTEL (VODAFONE WEST LIMITED) as sales & service co coordinator. Fair understanding in increasing sales revenues, co coordinating with decision-makers, building an extensive client base & market development. Possess excellent organizational, relationship management & analytical skills.

ORGANISATIONAL SCAN

Work experience: Total work experience more than 8 years.

Oct’2008 to Apr’2009: MPHASIS an EDS Company as well as an HP Company as a Customer support officer.

JOB RESPONSIBILITY IN MPHASIS;

1. Handling prepaid call of mum & Maharashtra circle. .

2. Handle complain request call on complain helpline no 198.

3. Have to attend per day minimum 170 Calls (average).

4. Have to meet at least 4 key Process Index.

5. Have to sell products by given target.

Since 2009:VODAFONE WEST LIMITED, Ahmadabad as Customer Service Representative then Baroda.

JOB RESPONSIBILITY IN CUSTOMER SUPPORT OFFICER (FASCEL HOUSE)

1. Handel customer at Vodafone store stadium then Fatehgunj and Karelibaug.

2. Have to sell maximum postpaid and prepaid connection Voice/Non Voice per month.

3. Solve the Complain & request by Co-Ordinating with customer care and backend department.

4. Calls back to be done to customer regarding pending complain or any new updates.

5. To give Briefing every day to the Executive

6. To activate postpaid Connection on daily basis in CPOS.

7. To resolved Customers complain come Through Nodal Desk of my store.

JOB RESPONSIBILITY IN CUSTOMER SUPPORT OFFICER (DSA)

1. Have to sell maximum postpaid connection Voice/Non Voice per month.

2. Co-Ordinating with Executives on Daily basis regarding sales.

3. To give Briefing every day to the Executive

4. To activate postpaid Connection on daily basis in CPOS.

5. To Handle six Executives Team & if they required to go on Sales call or on lead.

7. If needed also go on cold call.

6. Take Daily Updates of sales from Executives & give it to concern Department.

ACADEMIC CREDENTIALS

2008 B.com Graduation with Accountacy from M.S.University with Passclass.

2004 Higher secondary certificate from Shri sayaji girls High School, Baroda.

2002 Senior Secondary certificate from M.E.S Girls High School, Baroda.

ACADEMIC ACHIVEMENTS:

2008 Diploma in computer Applications. From ALL INDIA INSTITUTE OF LOCAL SELF GOVERNMENT.

BEYOND CURRICULUM

Make Project HOTEL MANAGEMENT in Computer programming Name FOXPRO in ALL INDIA INSTITUTE OF LOCAL SELF GOVERNMENT in 2008.

PERSONAL DOSSIER

Date of Birth: 5th September 1986

Communication Address: 17 Dhanlaxmi society

Near Vrundavan Cross Road

Waghodia Road

Baroda:390019

Linguistic Abilities : English,Hindi,Gujarati.

Marital status: Married.

Place: Baroda

Mukti parmar

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