Manager Management

Location:

Philippines

Salary:

PHP120,000

Posted:

March 03, 2016

Contact this candidate

Resume:

Neil Sherwin G. Fajardo

Lot * Block ** Phase *A Bangus Street, Navotas City, Philippines 1485

Mobile: +639*********

Email: ***********.*******@*****.***

LinkedIn: http://ph.linkedin.com/in/neilsherwingfajardo/

SKILLS ACQUIRED:

Project and Process Management, People Management, Vendor Management, Contract Management, Financial and Budget Management (Soon: PMP, ITIL, Six Sigma, Scrum certifications)

Wintel, Mac OS, UNIX administration, VMware, Network technology - VPN, CISCO routers and switches, NAS, Cloud computing,

Linux, Java (Basic), VB.Net (Basic), HTML, CSS

JOB EXPERIENCE

Karamar Corporation (Jewelmer Joaillerie)

Assistant IT Manager (IT Head) (July 20, 2015 – February 29, 2016)

Key responsibilities/essential functions:

Manages a team for infrastructure (servers and networks) and systems development.

Implemented a network solution during office transition to another location – data and voice.

Created the company’s IT Policies, Standards and Procedures.

Created the ITD’s budgeting for 2016.

Initiated and managed existing systems’ enhancements.

Proposed trainings for IT personnel’s enhancements.

Vendor management and surveying.

All-around personnel (for end user, systems, and infrastructure support).

Highlight/s: IT Policies, Standards and Procedures, Centralized Ticketing System, Temporary and Permanent Network Solution and Technologies, Inventory System, Java and Linux Training (SVI), NAS and FTP technologies, VoIP technology

AccuWorx (Innowave)

Technology consultant (Partnership/Part-time) (January 2015 – June 30, 2015)

Key responsibilities/essential functions:

Markets the technology and explains the current standing of cloud computing in the field of healthcare systems.

Defines the scope and provides support to all hospitals that acquired the technology.

Trains people to be technically skilled in supporting the technology.

General Electric Philippines, Inc. (GE Healthcare ASEAN)

ASEAN Regional Infrastructure Leader (April 8, 2013 – August 31, 2014)

Key responsibilities/essential functions:

Manages simultaneous projects and deliver within each timeline - Maximum simultaneous infrastructure projects is 5 (2 large and 3 small scales).

Exposure in vendor, contract, financial or costing of a project.

Manages IT vendors/suppliers and maintains in-depth relationships

Reviews and defines SLAs/contracts for third-party resources

Supports businesses on planning, budgeting and execution of infrastructure projects.

Supports regional business growth and cost saving initiatives.

Responsible for overseeing Incident/Problem/Change for businesses.

Defines and delivers IT infrastructure services in the region.

Implements global projects and disseminate proper communication within the region.

Manages locally located infrastructure teams.

Responsible for regional security, IT policy and financial control.

Interfaces between the global IT team and local IT team and businesses to ensure smooth and clear communication amongst all parties.

Identify opportunities to share best practices and reuse solutions from other regions, GE businesses and external businesses

Drives end user experience improvement initiatives in the region

Work as a business partner to evaluate/improve business processes with cost effective infrastructure solutions

Acts as the hiring manager for the whole region.

Highlight/s: Centralized IT Policies, Standards and Procedures, ASEAN Call Center – Malaysia, ASEAN XP elimination, PITC Singapore, SuperNet Singapore, Process Globalization, Events

TxVia Philippines, Inc. (Acquired by Google, Inc.)

POC/Tier 2 Operations Engineer (October 4, 2010 – March 23, 2013)

Key responsibilities:

Point of contact for PH’s and US’s teams

Manages PH’s technical teams – NOC, Tier 1 and Tier 2 Operations teams

Serves as the highest level of escalation

Serves as the back-end support for all the clients for financial IT solutions.

Resolves technical production issues within defined SLAs

Reviews metrics and provides improvement plans

Delegates tasks to each leads and performs quarterly performance evaluation

Interfaces with all necessary levels of personnel within TxVia to resolve such issues

Analyzes TxVia’s development models

Understands and familiarize all aspects of TxVia's Prepaid System functionality

Initial interviews for all potential technical personnel

Highlight/s: JIRA – CSCI: ticketing system for BPO (Dataflow), Procedures/Standards

Hyundai Engineering and Construction Co., Ltd. Middle East Engineering and Development Co., Ltd.

Assistant IT Manager (July 14, 2009 – July 14, 2010)

Key responsibilities:

Manages the whole site for both infrastructure and application– Karan Gas Facilities.

Plans and implements all IT infrastructure and all processes within its scope.

Communicates directly to all necessary managers for needed support and IT supplies to keep the operation running.

All-around person for the IT Department including Admin and HR works.

Person-in-charge for weekly and monthly reports for IT department submitted to the Project Manager.

Responsible for all kinds of IT transactions within the Project.

Hyundai - Saudi ARAMCO

Hyundai - Subcontractor (Service Level Agreement)

Hyundai - Supplier/Vendor (Procurement)

Hyundai - Hyundai (Korea Main and KSA Site office)

Do testing and quality assurance of programs designed for internal use.

Maintains and do routine checkup for all systems and infrastructure.

Scope includes, but not limited to: VSAT Internet Connection, VoIP and PABX (Telephone System – Panasonic and Siemens), Cisco routers and Main Core switches, FortiGate Firewall, File and FTP Server including network, Barcode and SAP systems, 3D Modeling Viewer / SpoolGen

Responsible for all IT materials safekeeping.

Responsible for all IT support and assistance needed by all employees of Hyundai Karan Gas Facilities Project and other subcontractor that signed SLAs.

Deals and negotiates with all IT vendors and Suppliers for all required IT materials (multinational).

Highlight/s: IT Policy (Internal), SLAs for Hyundai Subcontractors (IT matters)

Progressive Ideas Inc.

Technical Coordinator / Recruiter (December 14, 2007 – February 16, 2009)

EDUCATIONAL BACKGROUND

Institute: Colegio de San Juan de Letran, Manila

Course: Bachelor of Science in Information Technology

Major: Systems Engineering

On-the-Job Training

Datacraft Philippines, Inc. CISCO Certified Partner

Certification

Microsoft Certified Professional – April 2006